1/18/2024 
20 minutes
20 minutes 
13 Customer Service Role-Play Scenarios: (+Scripts to Master)
Customer service mistakes are dangerous. They can cost your company a great deal of money. Businesses lose $75 billion in...
12/27/2023 12 minutes
12 minutes 
Multimodal Learning: A Transformative Approach for Success
Unlike traditional unidimensional teaching methods, multimodal learning embraces a spectrum of channels, such as infographics, podcasts, videos, and simulations, to...
12/22/2023 17 minutes
17 minutes Soft Skills Training in the Workplace: It’s Time to Soften Up
Soft skills training allows employees to work and interact more effectively with others in the workplace. Every organization can put...
12/22/2023 21 minutes
21 minutes 
The 9-Box Grid: What, How, and Why [Template Inside]
Summary: There is a lot of controversy surrounding the 9-box grid, a super-simple method of employee evaluation. Some experts consider...
12/3/2023 15 minutes
15 minutes 
How to Build a Learning Culture that Drives Business Forward
As today’s business environment continues to evolve at breakneck speed, prioritizing continuous employee development is more critical than ever. By...
12/1/2023 15 minutes
15 minutes Retail Training Made Easy: How to Deliver It Online
Retail is one of the fastest-moving industries out there. And, with the rise of online shopping, businesses have to work...
11/29/2023 15 minutes
15 minutes 
Channel Partner Training That Helps Your Business Grow
In this era of globalization, channel partner training is important, as fewer companies are willing to settle for local markets...
11/15/2023 5 minutes
5 minutes 
A Supervisor Dashboard: Track Learner Progress with iSpring Learn
Tracking learner progress with iSpring Learn has become even simpler. Now you can see real-time statistics on individual and department...
11/15/2023 11 minutes
11 minutes iSpring Research: Employee Resistance to Training
Any HR or L&D professional who has ever initiated employee training knows that not everyone receives it with enthusiasm. While...
11/2/2023 19 minutes
19 minutes 
17 Key Recruiting Metrics and How to Improve Them with Online Training
Businesses are composed of people, and recruitment is what brings people into a company. Recruitment goes on at every level...
10/31/2023 15 minutes
15 minutes 
eLearning Translation: Benefits, Best Practices, and Tools for Your Global Projects in 2025
When businesses or organizations go international, they often face the problem of effectively delivering training content to remote employees in...
10/20/2023 13 minutes
13 minutes Franchise Training Program: The What, How, and Why
Ever wonder how some small businesses become really big and famous franchises? It’s not just about a great product, big...
9/27/2023 8 minutes
8 minutes Navigating the Way Forward: iSpring on Insights Gained at the NEXT Thought Leadership Event in Brisbane, Australia
The National Convention & Exhibition (NEXT), one of the thought leadership events for human resource professionals in Brisbane, Australia, took...
7/25/2023 13 minutes
13 minutes Customer Onboarding: Worldwide Examples and Best Practices
When it comes to gaining and retaining customers, a successful customer onboarding process plays a key role. Client onboarding, also...
7/21/2023 13 minutes
13 minutes Customer Training: Definition, Benefits, and Best Practices
You know that “a-ha” moment when you figure out a problem that’s been bugging you for days? Well, that’s the...
7/12/2023 16 minutes
16 minutes How to Create an Employee Development Plan for Long-Term Success
Limited resources, budget restraints, hectic schedules, and a lack of motivation are just some of the challenges organizations face when...
6/9/2023 11 minutes
11 minutes Upskilling Employees: Definition, Examples, and Best Practices
Staying ahead of the curve and equipping your workforce with the necessary skills to thrive are two of the biggest...
