What methods of payment do you accept?

We accept online payments via credit card or PayPal. Plus, we accept company checks and wire transfers. Please contact us for detailed bank information; we send invoices upon your request.

What Credit Cards do you accept?

We accept Visa, MasterCard, American Express and Discover.

Do you offer a money-back guarantee?

Yes, we have a 30-day money-back guarantee for a lifetime license of iSpring desktop products.

If you want a refund for an iSpring desktop product subscription, please provide us with detailed information about the reasons our product didn’t help you achieve your learning goals. Our Support Team will try their best to resolve the issue. We will refund your payment if the solution is not found, the product doesn’t work correctly or doesn’t fit your learning objectives, e.g., doesn’t support the PowerPoint transition effects or animations that you use in your learning materials.

Products purchased during special offers are not covered by the money-back guarantee, nor are any of our SaaS products, e.g., iSpring Learn or iSpring Cloud. You are welcome to try out the features and options of our SaaS products during the 14-day free trial to make sure they meet your requirements perfectly.

What is the order delivery time?

For online payments, license details are emailed within one business day but are usually delivered faster. If you make a payment via check or bank transfer, the details will be sent after the payment is received, which can take up to two weeks.

Can I upgrade from one product to another?

Yes, you are more than welcome to upgrade your license to another product to get the freshest authoring capabilities for your projects. Just contact us to get a special price and upgrade your current license.