What methods of payment do you accept?

We accept online payments via credit card or PayPal. Plus, we accept company checks and wire transfers. Please contact us for detailed bank information; we send invoices upon your request.

What kind of support is provided with iSpring products?

The following support can be received at no additional charge:

  1. Email ticket support — we’re always ready to help you with your questions and tasks;
  2. Knowledge Base with video tutorials, FAQs, help docs and articles;
  3. iSpring Community, in which your questions are answered by community members and support technicians.

If you have a Maintenance Plan, you can also get access to our expert-level support by phone, email, or live chat. In order to upgrade your product to the 8th version, please go to the iSpring Upgrade Center.

iSpring also offers two extended support plans:

Premium Support
  • Unlimited upgrades for 1 year
  • Priority Expert Level Support via phone, email, and chat
  • 5 case analyses: individual case analysis, remote assistance
Dedicated Support
  • Unlimited upgrades for 1 year
  • Priority Expert Level Support via phone, email, and chat
  • 5 case analyses: individual case analysis, remote assistance
  • New feature request prioritization
  • Dedicated support engineer assistance

Learn more about iSpring Support Plans.

Can I transfer a license from one computer to another?

Yes, if the license will be used by the same person. One license can be activated only on one computer. So, to use your licence on another computer, you will need to deactivate it first. 

If you want to move the license or reinstall it, please go through the following steps:

Uninstall the product on the computer from which you are going to move the license.

  1. Choose "Deactivate the license on this computer" during the uninstallation.

  2. Install a new copy of the product on another computer.

  3. Activate it.

FYI: If you have already activated the program on one computer and uninstalled it without deactivation, you could still easily install, then uninstall it with deactivation.

You can manage your licenses from your personal account on the iSpring website. If you have any questions on licensing or your account, please contact us. 

Do you provide technical support?

Technical support is provided for all users who have an active subscription or an active Maintenance Plan. 

Without an active subscription or Maintenance Plan:

  • There will not be any improvements to the old versions of iSpring products;

  • There will not be any email or phone support. When contacting support, users are offered to purchase a Maintenance Plan.

All the help docs are available on the iSpring website.

You can renew your license at any time. Feel free to contact us for an upgrade.

Find out more about the iSpring support policy in the iSpring Software Maintenance and Support Services Agreement.

How do I get a Maintenance Plan?

If you’re using a lifetime license of iSpring Suite, you can purchase a one-year or multi-year Maintenance Plan, which covers:

  • free email and phone-based support to all users of the software

  • unlimited upgrades

For example, you will get a free upgrade to the next version if it’s released within one year of your purchase of the Maintenance Plan.

The Maintenance Plan is already included in the iSpring Suite and iSpring Learn LMS subscriptions.

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