What methods of payment do you accept?

We accept online payments via credit card or PayPal. Alternatively, we accept company checks and wire transfers. Please contact us for detailed bank information. We can always provide you with an invoice upon your request.

What kind of support is provided with iSpring products?

The following support can be received at no additional charge:

  1. Email ticket support — we’re always ready to help you with your questions and tasks;
  2. Knowledge Base with video tutorials, FAQs, help docs and articles;
  3. iSpring Community, in which your questions are answered by community members and support technicians.

If you have a Maintenance Plan, you can also get access to our expert-level support by phone, email, or live chat. In order to upgrade your product to the 8th version, please go to the iSpring Upgrade Center.

Starting with Version 8, iSpring also offers two extended support plans:

Premium Support
  • Unlimited upgrades for 1 year
  • Priority Expert Level Support via phone, email, and chat
  • 5 case analyses: individual case analysis, remote assistance
Dedicated Support
  • Unlimited upgrades for 1 year
  • Priority Expert Level Support via phone, email, and chat
  • 5 case analyses: individual case analysis, remote assistance
  • New feature request prioritization
  • Dedicated support engineer assistance

Learn more about iSpring Support Plans.

Can I transfer a license from one computer to another?

If you want to move the product from one computer to another or reinstall it, please go through the following steps:

  1. Uninstall the product on the computer from which you are going to move the license.
  2. Choose "Deactivate the license on this computer" during the uninstallation.
  3. Install a new copy of the product on another computer.
  4. Activate it.

FYI: If you have already activated the program on one computer and uninstalled it without deactivation, you could still easily install, then uninstall it with deactivation.

What versions of iSpring products are provided with technical support?

Currently, we provide technical support for version 8.

The previous version is supported for 6 months after the release of the new version; e.g., iSpring 9 will be released in December 2017, so iSpring 8 will be supported until June 2018.

What does end of support for version 7 and prior mean?

  • There will not be any improvements in the old versions of iSpring products;
  • There will not be any email or phone support. When contacting the support center, users of version 6 and earlier are offered to upgrade.

Note that all the help docs will still be available on the iSpring website.

You can renew your license at any time. Feel free to contact us for an upgrade.

Find out more about the iSpring support policy in the iSpring Software Maintenance and Support Services Agreement.

How do I get a Maintenance Plan?

For your iSpring product, you can purchase a one-year Maintenance Plan, which covers:

  • free email and phone-based support to all users of the software
  • unlimited minor and major upgrades

For example, you will get a free upgrade to the next version if it’s released within one year of your purchase of the Maintenance Plan.

Real-time priority support and unlimited upgrades are already included in the Full Service bundle. With one subscription, you can get all the tools and services for rapid e-Learning authoring.

See more FAQs →