What methods of payment do you accept?

We accept online payments via credit card or PayPal. Plus, we accept company checks and wire transfers. Please contact us for detailed bank information; we send invoices upon your request.

What kind of support is provided with iSpring products?

You will receive the following support at no additional charge:

  1. Email ticket support - we’re always ready to help you with your questions and tasks;
  2. Knowledge Base with video tutorials, FAQs, help docs and articles;
  3. iSpring Community, in which your questions are answered by community members and support technicians.

If you have a Maintenance Plan, you can also get access to our expert-level support by phone, email, or live chat. To upgrade your product to the 8th version, please go to the iSpring Upgrade Center.

iSpring also offers two extended support plans:

Premium Support
  • Unlimited upgrades for 1 year
  • Priority Expert Level Support via phone, email, and chat
  • 5 case analyses: individual case analysis, remote assistance
Dedicated Support
  • Unlimited upgrades for 1 year
  • Priority Expert Level Support via phone, email, and chat
  • 5 case analyses: individual case analysis, remote assistance
  • New feature request prioritization
  • Dedicated engineer assistance

Learn more about iSpring Support Plans.

Can I transfer a license from one computer to another?

Yes, if the license will be used by the same person. Each license can be activated only on one computer. So, to use your license on another computer, you will first need to deactivate it on the computer from which you will move the license

If you want to move the license or reinstall it, please go through the following steps:

Uninstall the product on the computer from which you will are going to move the license.

  1. Choose "Deactivate the license on this computer" during the uninstallation.

  2. Install the product on another computer.

  3. Activate it.

FYI: If you have already activated the program on one computer and uninstalled it without deactivation, you can easily reinstall, then uninstall it with deactivation.

You can manage your licenses from your account on the iSpring website. If you have questions on licensing or your account, please contact us. 

Do you provide technical support?

Technical support is provided for all users who have an active subscription or an active Maintenance Plan. 

Without an active subscription or Maintenance Plan:

  • Improvements and updates will not be made to prior versions of iSpring products.

  • There will be no email or phone support. When contacting support, users will be invited to purchase a Maintenance Plan if they do not have one.

All help docs are available on the iSpring website.

You can renew your license at any time. Feel free to contact us for an upgrade.

Find out more about the iSpring support policy in the iSpring Software Maintenance and Support Services Agreement.

How do I get a Maintenance Plan?

If you have a lifetime iSpring Suite license, you can purchase a one-year or multi-year Maintenance Plan, which provides:

  • free email and phone-based support to all software users

  • unlimited upgrades

For example, you will get a free upgrade to the next version if it’s released while your Maintenance Plan is active.

The Maintenance Plan is already included in the iSpring Suite and iSpring Learn LMS subscriptions.

See more FAQs