From First Shift to Great Service: Rethinking L&D in Hospitality
Sanja Milicevic Lopandic
Hospitality Learning & Development Consultant | Leadership Coach
In hospitality, there’s rarely a quiet moment for training. New staff start mid-season, shifts run back to back, and by the time onboarding is sorted, half the team has changed again. Meanwhile, guests expect the same great service every time.
Join Sanja Milicevic, Hospitality Learning & Development Consultant and Leadership Coach, for an inside look at how to design training that fits busy operations, empowers diverse teams, and elevates every guest interaction. Then George Malysz, eLearning Expert at iSpring, will show how hospitality teams put these ideas into practice every day with LMS.
In this session, you'll learn how to:
- Keep learning consistent despite high staff turnover
- Fit short lessons into busy shifts without pulling people off the floor
- Create courses that work for diverse, multilingual staff
- Use LMS to onboard new hires, deliver content, and track progress
Special perks for attendees:
- A certificate of attendance from iSpring
- The webinar recording
About the presenter
Sanja Milicevic Lopandic
Hospitality Learning & Development Consultant | Leadership Coach
Sanja is a Talent & Culture leader with more than 15 years of international experience across Europe, the Middle East, Asia, and America. She specializes in organizational development, learning strategy, employee engagement, and service excellence within luxury hospitality and global brands. Her work focuses on aligning talent development with business performance, strengthening organizational culture, and building sustainable talent pipelines. She is also an IECL-certified executive coach who supports managers and future leaders through structured performance frameworks and leadership development.
George Malysz
eLearning Expert at iSpring | Account Executive ANZ
With a passion for building strong client relationships and driving growth, George specializes in supporting businesses across ANZ region. His strategic approach ensures tailored solutions that meet the unique needs of the market, helping clients achieve their goals with confidence. Known for his proactive communication and deep industry knowledge, George is dedicated to delivering exceptional service and fostering long-term partnerships.
In this session, you'll learn how to:
- Keep learning consistent despite high staff turnover
- Fit short lessons into busy shifts without pulling people off the floor
- Create courses that work for diverse, multilingual staff
- Use LMS to onboard new hires, deliver content, and track progress
Special perks for attendees:
- A certificate of attendance from iSpring
- The webinar recording
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