iSpring Visuals FAQs

FAQ

Here you can find answers to the most popular customer questions on iSpring products.

My hyperlinks won't open. How do I fix this?

If your hyperlinks are not opening, the issue is likely related to either the security settings of your internet browser, which might be preventing pop-up windows, or your Flash player plug-in settings, which could be blocking you from opening URLs in local Flash files.

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Can iSpring interactions be used without integration into an eLearning course?

Yes. When you publish an interaction as an HTML project, iSpring Visuals creates a single file that can be uploaded to your website or emailed.
What software do I need to play iSpring-created interactions?

Interactions are published in HTML5 format, which is supported by all modern browsers. So, you don’t need any software — just a browser for this purpose.

Why can't I import my audio files?
If you have specified background audio file(s) for an entire interaction or for particular item, but it doesn't appear in your interaction, please make sure that:
- you have specified audio files of iSpring supported file formats: .wav, .wma and .mp3
- your interaction and embedded audio files are located on your local drive (not a network share).