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Welcome to The iSpring Support Center

Select a product to access its help docs or browse further to find out answers to common questions.

iSpring Suite

eLearning authoring tool

iSpring Learn LMS

Learning management system

iSpring Page

iSpring Presenter

iSpring Cam Pro

iSpring Converter Pro

iSpring Flip

iSpring QuizMaker

iSpring SDK

FAQ

Does my LMS support courses created in iSpring Suite?

iSpring courses are compatible with all modern eLearning standards, including SCORM 1.2, SCORM 2004, AICC, xAPI (Tin Can), and cmi5. We've thoroughly tested more than 150 leading platforms to ensure iSpring content is displayed and tracked perfectly. See if it works with your LMS:
Check compatibility with my LMS →

How do I start using iSpring Suite Max after purchase?

After purchase, you will receive an email with the download link and iSpring ID details. Click the download link in the email. Once the download is complete, install the software on your computer. Then open iSpring Suite, log in with your iSpring ID, and start creating. Check out these step-by-step instructions for details.

Can I save and work with projects on external drives or OneDrive?

We recommend that you only work on your project on local drives. It's not recommended to store files created with iSpring Suite on online shared drives or external drives. The reason is that iSpring Suite might not be able to access your local drives in order to generate temporary files while you're creating and saving your presentation.

How can I edit published SCORM courses?

Once a SCORM course is published, it becomes a .zip file and cannot be edited directly. To make changes to a SCORM course, you'll need to edit the original project, which includes the PowerPoint presentation and project folder. If you have an iSpring Suite Max or iSpring Learn subscription, you can also upload the source files online for future users to access.

How do I delete a user from iSpring Learn and assign training to a new user?

With iSpring Learn subscription plans, users who log in during the payment period will occupy a seat in the account. If all seats are taken, you can still add new users, but they won’t be able to log in until the next payment period.

When managing your iSpring Learn account with all seats occupied, instead of deleting a user (which also erases their progress), it's better to either deactivate them or change their status to "Employment ended." It's important to note that this action will not free up a seat during the current payment period. However, it will keep their progress intact, and they won't be able to log in during the next payment period, thereby vacating a seat.

Articles on the most common support questions

Managing projects in iSpring

Learn how to manage your projects when creating online courses or presentations with iSpring tools.

Troubleshooting problems with project files

Learn how to find or restore a lost project’s content, such as quizzes, audio narrations, and other files.

How to Make Viewing the Entire Video in Your Course Necessary

See how to let users advance the slide only after watching the video to the end.

How to embed your HTML5 presentation into a website or blog

Discover how to turn a PPT presentation into HTML5 with iSpring and insert it into your website or blog.

Does iSpring work on Mac?

Check out how to use iSpring Suite on Mac and discover an alternative, web-based course builder.

How to Make Content Viewable

Find out how to enable public access to training materials and make them visible to anyone you send the link to.

Have a question? Talk to us

Support team

Get answers to all your questions about how iSpring products work 24/7. No bots or automated replies.

Email:

Phone: +1 800 640 0868

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Sales team

If you have questions about purchasing, subscribing, or need a custom quote, contact our sales team.

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Phone: +1 844 347 7764

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