Making a Purchase

  • What methods of payment do you accept?

    We accept online payments via credit card or PayPal. Plus, we accept company checks and wire transfers. Please contact us for detailed bank information; we send invoices upon your request.

  • What are your invoice payment terms?
    Our standard payment terms are upon receipt of invoice. In some cases, iSpring also offers 2/10 Net 30 terms. That means you can pay within 30 days, or receive a 2% discount by paying in 10 days. If the payment terms in your company are more than Net 30, iSpring may increase the fees upon prior notice to you.
  • What happens if my payment is late?
    If the payment due is not made by you by the payment due date, iSpring shall be entitled to receive the amount due plus late payment charge at the rate under applicable law on all amounts that are not paid by you on or before the date due.
  • Do you charge VAT?

    We do not charge VAT (value-added tax) for business purchases. However, iSpring Solutions is required to collect European Union value added tax (“EU VAT”) from non-taxable EU customers. Products available for purchase on our website show prices excluding EU VAT.

    In accordance with the agreement between iSpring Solutions and PayPro Global, Inc., customers that belong to any European country covered by respective Council Directives on VAT on electronic services will be redirected to the PayPro EasyCommerce platform to fill in the information to complete an order.

    If you are a non-taxable EU customer,* EU VAT will be included in the total charge upon processing your order. You will be charged EU VAT at the rate applicable in the EU Member State to which you belong (in which you are established, have your permanent address, or usually reside).

    ISPRING SOLUTIONS DISCLAIMS ANY RESPONSIBILITY TO DETERMINE WHETHER OR NOT EU VAT APPLIES TO YOU. PLEASE NOTE THAT YOU WILL TAKE FULL RESPONSIBILITY FOR THE ACCURACY OR ADEQUACY OF THE PAYMENT INFORMATION PROVIDED BY YOU UPON PROCESSING YOUR ORDER.

    *You are considered a non-taxable EU customer unless you have clicked on “BUSINESS PURCHASE” and have provided PayPro Global, Inc. with a valid EU VAT number.

  • Do I make a one-time payment or do I pay periodically?

    We offer a subscription-based model for iSpring products. This model requires annual payments. 

    If you have specific requirements, we can provide you with a lifetime license for iSpring Suite. Please contact us if you are interested.

  • Do you accept Purchase Orders?

    We prefer bank transfers/ACH payments and also accept company checks. 

    Contact us for detailed bank information. We can always provide you with an invoice upon request. 

    Please note that special discounts don’t apply to Purchase Orders.

  • What Credit Cards do you accept?

    We accept Visa, MasterCard, American Express and Discover.

  • What is the order delivery time?

    For online payments, the license details are emailed within one business day, but are usually delivered faster. If you choose to make a payment via check or bank-to-bank transfer, the details will be sent after the payment is received, which can take up to 1-2 weeks.

Discounts and Special Programs

  • Are there any discounts available for non-profit organizations?

    Yes, we do offer discounts off the standard retail price listed online for qualified non-profit organizations. To acquire a Non-Profit License, please mention that you are non-profit to your personal iSpring sales rep, or fill out this form, and we will get back to you shortly. You will then be asked to provide proof of your non-profit status.

    To qualify for an iSpring Non-Profit License, organizations in the US must be qualified as §501(c)(3) organizations or specific §509 organizations, as defined by the United States Revenue Code. If your company is outside the United States, you must provide us with an equivalent type of document issued by your country.

    Please note that we don’t offer non-profit discounts for iSpring Learn LMS.

  • Are there any governmental discounts available?

    Yes, we do offer discounts to governmental organizations. Special offers are not combined with governmental discounts.

    To get a government discount, please fill out this form, and we will get back to you soon. Note that you will then need to provide verification of your eligibility for the program.

    Please note that we don’t offer governmental discounts for iSpring Learn LMS.

  • Can I get an educational discount on iSpring software?

    Yes, we provide an educational discount to the following groups of customers:

    • Currently enrolled K-12 and higher education students

    • Currently employed teachers, faculty and staff members

    Special offers are not combined with educational discounts. To take advantage of the educational discount, please fill out this form, and we will get back to you shortly. You will then need to provide valid verification of your academic status.

    Please note that we don’t offer educational discounts for iSpring Learn LMS.

  • Do you offer volume discounts?

    Yes, we have volume discounts starting with a 3-seat license purchase. The more licenses you purchase, the bigger a discount you get. You can contact us for the detailed volume discounts. 

    Please note that volume discounts cannot be combined with educational, governmental, or non-profit discounts.

Money Back Guarantee

  • Do you offer a money back guarantee?

    Yes, we have a 30-day money back guarantee for a lifetime license of iSpring desktop products.

    If you want a refund for an iSpring desktop product subscription, please provide us with detailed information about the reasons why our product didn’t help you achieve your learning goals. Our Support Team will try their best to resolve the issue. We will refund your payment if the solution is not found, the product doesn’t work correctly, or doesn’t fit your learning objectives, e.g. doesn’t support the PowerPoint transition effects or animations that you use in your learning materials.

    Products purchased during special offers are not covered by the money back guarantee, nor are any of our SaaS products, e.g. iSpring Learn or iSpring Cloud. You are welcome to try out the features and options of our SaaS products during the 14-day free trial to make sure that they perfectly meet your requirements.

License Activation

  • Can I transfer a license from one computer to another?

    Yes, if the license will be used by the same person. One license can be activated only on one computer. So, to use your licence on another computer, you will need to deactivate it first. 

    If you want to move the license or reinstall it, please go through the following steps:

    Uninstall the product on the computer from which you are going to move the license.

    1. Choose "Deactivate the license on this computer" during the uninstallation.

    2. Install a new copy of the product on another computer.

    3. Activate it.

    FYI: If you have already activated the program on one computer and uninstalled it without deactivation, you could still easily install, then uninstall it with deactivation.

    You can manage your licenses from your personal account on the iSpring website. If you have any questions on licensing or your account, please contact us

  • How do I receive the product after purchasing?

    iSpring products are delivered electronically. After the payment is processed, you will receive an email that includes license data and/or download links. If you already have an iSpring Suite trial version installed, you can register it with the provided license data.

    You can also find and manage your license details in your personal account on the iSpring website.

Support and Maintenance

  • Do you provide technical support?

    Technical support is provided for all users who have an active subscription or an active Maintenance Plan. 

    Without an active subscription or Maintenance Plan:

    • There will not be any improvements to the old versions of iSpring products;

    • There will not be any email or phone support. When contacting support, users are offered to purchase a Maintenance Plan.

    All the help docs are available on the iSpring website.

    You can renew your license at any time. Feel free to contact us for an upgrade.

    Find out more about the iSpring support policy in the iSpring Software Maintenance and Support Services Agreement.

  • How do I get a Maintenance Plan?

    If you’re using a lifetime license of iSpring Suite, you can purchase a one-year or multi-year Maintenance Plan, which covers:

    • free email and phone-based support to all users of the software

    • unlimited upgrades

    For example, you will get a free upgrade to the next version if it’s released within one year of your purchase of the Maintenance Plan.

    The Maintenance Plan is already included in the iSpring Suite and iSpring Learn LMS subscriptions.

  • How to renew a Maintenance Plan

    If you are using a lifetime license, you need to renew your Maintenance Plan after it expires to continue getting free upgrades and support. Note that by renewing your Maintenance Plan before its expiration date, you will get a special discount.

    The company reserves the right to make changes to the current upgrade policy at any time without prior notice. You can find out about all the changes on the iSpring Upgrade Terms page.

  • What does iSpring Suite include?

    Apart from the fully-stocked authoring toolkit, the subscription to iSpring Suite includes:

    • iSpring Content Library — a collection of 55,000+ assets for your eLearning courses: templates, characters, locations, icons, and buttons

    • iSpring Cloud — a personal cloud for sharing your eLearning courses and content

    • Regular updates — the latest authoring features at no additional cost

    • Rapid response tech support — live help via phone, email, and chat

  • What kind of support is provided with iSpring products?

    The following support can be received at no additional charge:

    1. Email ticket support — we’re always ready to help you with your questions and tasks;
    2. Knowledge Base with video tutorials, FAQs, help docs and articles;
    3. iSpring Community, in which your questions are answered by community members and support technicians.

    If you have a Maintenance Plan, you can also get access to our expert-level support by phone, email, or live chat. In order to upgrade your product to the 8th version, please go to the iSpring Upgrade Center.

    iSpring also offers two extended support plans:

    Premium Support
    • Unlimited upgrades for 1 year
    • Priority Expert Level Support via phone, email, and chat
    • 5 case analyses: individual case analysis, remote assistance
    Dedicated Support
    • Unlimited upgrades for 1 year
    • Priority Expert Level Support via phone, email, and chat
    • 5 case analyses: individual case analysis, remote assistance
    • New feature request prioritization
    • Dedicated support engineer assistance

    Learn more about iSpring Support Plans.

Upgrades

  • Can I upgrade from one product to another?

    Yes, you are more than welcome to upgrade your license to another product to get the freshest authoring capabilities for your projects. Just contact us to get a special price and upgrade your current license.

  • How do I upgrade to the latest version?

    If you’re using iSpring Suite or iSpring Learn LMS, you will get all the updates for free while your subscription is active.

    If you have an outdated version of iSpring Suite, you can get the latest version at a reduced price. Plus, there are special discounts available for government, educational and non-profit organizations.

    By upgrading to the latest version, you’ll automatically get a complimentary 1-year Maintenance Plan that includes product upgrades and expert support by email and phone.

    To check out your upgrade price, please visit the Upgrade Center.

    If you have a multi-user license to update, please contact us. Our specialists will be happy to help you find the most cost-efficient solution for your needs, co-term your existing licenses, and provide you with a detailed breakdown of your options.

  • What are the iSpring upgrade terms?

    If you’re using iSpring Suite and/or iSpring Learn LMS, you will get all the product updates for free while your subscription is active.

    If you're using a lifetime license of iSpring Suite, you can purchase a Maintenance Plan, which covers 1 year of:

    • unlimited product upgrades

    • free email and phone-based support

    You can learn more about the iSpring Upgrade terms here.


Resellers

Training

  • How can I get individual training for my organization?

    We are happy to offer you affordable individual training programs which will allow you to get the most out of iSpring products. Our personalized training programs are 100% based on your needs. Whether it's a general overview for content authors who are just getting started with iSpring, or a more targeted seminar with our experts, we're happy to provide you with the right level of information to achieve your goals.

    Please contact us and we will get back to you shortly.

Contacts