iSpring Learn Support

There are two ways you can upload your content to iSpring Learn:

• Use the online form to upload SCORM packages, videos, audio, and Word/Excel/PDF documents
• Use iSpring software like iSpring Suite, iSpring QuizMaker, or iSpring Converter to upload slides, quizzes, role-plays, and interactions

Yes, you can set iSpring Learn to automatically issue a certificate at the completion of a course. You can either choose the default certificate template provided by iSpring Learn or create your own certificate.

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Of course you can! You can create a new account name and URL so that users can see the name of your company, add your branding/logo, set the color theme with the cover image, change the language of your account, etc.

If you create a smart group and select the desired departments, users will be automatically added to the group. Then go to courses and enable automatic enrollment for this smart group, so that users who become part of it will be assigned to the courses without any additional action required on your part.

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If you want to update a file created with iSpring Suite, just sel ect the course you need to replace fr om the content list in the Publish window directly in iSpring Suite and click Publish. If you want to update a SCORM package, video, PDF, Word, or Excel file, then click Edit next to the course that needs to be replaced in iSpring Learn and select Replace. Users’ progress will be saved until they launch the course again (users will be notified about an updated course through a pop-up message when they try to open the file).

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Yes, definitely. Select the course you want users to be enrolled in, then go to the Completion settings and choose how often the course will be re-assigned to users (in how many days or weeks) once it is completed.

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You can’t make courses public in your iSpring Learn account, only registered users have access to them.

You can reset someone’s progress by canceling their enrollment and assigning the course again.

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All you have to do is to specify the number of users and authoring tool licenses in the form and click on Add to Cart. If you currently have a custom plan and its options are not available in the form, please contact us. We’ll get back to you in no time!

We make a custom plan available for those who have a different number of users. Just contact us and we’ll provide you with a customized quote.

All you have to do is to specify the number of users and authoring tool licenses in the form and click on Add to Cart. You’ll be redirected to the cart to proceed with payment.

Yes, because you will be redirected to the Zoom or MS Teams authorization page when enabling a web conferencing tool in your iSpring Learn account. Webinars in iSpring Learn work only with a paid Zoom or Microsoft 365/Office 365 subscription.

Keep in mind that MS Teams doesn’t work together with Zoom. Choose one or the other of these services to run online training in your account.

Learn more about Zoom meetings

Learn more about MS Teams meetings

If they logged in to their accounts at least onсe during the current month, they will already have been billed. You can easily extend your plan anytime if needed by contacting our sales team: https://www.ispringsolutions.com/contact-sales

You can access the most recent login information if you export the list of users to an XLSX file in the Users section.

Yes, you can add and delete user accounts. This can be done as long as the current quantity of active users does not exceed the number specified in your iSpring Learn plan.

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