iSpring Learn Support

Content

Is it possible to reference documents in .PDF, .DOC, .XLS?

Yes, you can upload documents of .PDF, .DOC, .XLS formats through the form on the Contact List page with the Upload Content button.
Are there any size limitation for the files I upload?

Files uploaded to iSpring Learn LMS must be 2 GB or smaller.

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How do I upload my content to iSpring Learn?

There are two ways you can upload your content to iSpring Learn:

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Does iSpring Learn support SCORM content?

Yes, iSpring Learn fully supports SCORM 1.2 and SCORM 2004 (all editions) packages.
What types of content are supported?

So far, the following types of content are supported:

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Does iSpring Learn support AICC content?

AICC packages are not supported yet.
Is it possible to refer to one content item from another?

Yes, you can do this by inserting a hyperlink that takes user from the current content item to another one.

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Is iSpring Learn available in more languages or only in English?

For now iSpring Learn is only available in English.
What name will my portal have?

When creating your iSpringOnline account, you will be asked to name your portal. The URL link to your portal/account will look the following way: *your-account-name*.ispringonline.com

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Can I white label my iSpring Learn portal or put my branding instead?

Of course you can! It is possible to customize your portal so that users would see the name of your company only.

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Can I customize the fields, specified in user’s profile?

Yes, you can change the default set of fields for user’s profile and even add your own fields (see Customize User Account Fields in Help Docs).
Is it possible to customize user interface pages (colors, etc.)?

You can personalize your portal only by changing the Logo, Account Name and Account URL.
How can I customize my iSpring Learn portal?

There are a few ways you can personalize your iSpring Learn account:

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Can I generate certificates for taking my courses?

Yes, you can set iSpring Online to automatically issue certificates at the completion of a course/test.

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Who is a Publisher?

A publisher is an administrator's assistant; he or she can manage learners, publish new content items and access all content items and reports.
Can I sell my content with iSpring Learn?

Yes, you can use iSpring Learn as an e-store to sell your courses. Read more here.

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I can’t find any information about the question I have.

That’s what we are here for! Just contact our Support Team at support@ispringsolutions.com.

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Who is an Administrator?

An administrator is a master of the portal; he or she can access anything within the portal, add new content items and edit account settings and users of all levels. Administrators represent senior management of the portal.
What is a Content Item?

A content item is any file uploaded into the portal. So far you can upload the following types of files:

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Who is a Public Viewer?

A public viewer is anyone who's got a link to a public content item. To become a public viewer all you need is a link to content; no registration is required.
Who is a Private Viewer?

A private viewer is a registered learner who can access the content items specifically assigned to him/her along with his/her own activity reports.

What types of payment do you accept?

Credit card and PayPal are the most welcome payment types as iSpring Online subscription uses recurrent billing.

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Can I switch between plans after I've signed up for one?

Absolutely! You can upgrade to a more advanced plan at any time.

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How can I buy an iSpring Learn subscription?

There are two possible scenarios here

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For how long does my subscription last?

You can define this depending on your requirements. Payments can be made monthly or annually, which saves you 20%.
How much would I have to pay if the number of Private Viewers/Content Items is different from what I see in your subscription plans?

It would really depend on your requirements.

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What plan should I go for?

It really depends on what your requirements are. The iSpring Online plans are different in number of content items and number of people who can publish and view private and public presentations.

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Does iSpring Learn include license for iSpring desktop products?

No, iSpring desktop products have to be purchased separately. Check out the iSpring Store.

Can I collect information about Public Viewers accessing my content?

Absolutely! Just enable Guestbook for a certain content item and access the collected contacts with the Guestbook Report (see Using Guestbook in Help Docs).
Can you back up 'Private Users' results and history after they have been deleted?

Yes, the statistic data of the deleted users, groups and content items are not deleted from the system so you can access this information any time through reports.

I have different students every semester. Can I add and delete their accounts as my private viewers?

Yes, you can add and delete private viewer's accounts. It is fine as long as their current quantity does not exceed the number of private viewers specified in your iSpring Online plan.
Is Self-Registration Available?

Yes, Self-Registration is indeed available. It's no longer necessary to add users to your account manually before inviting people to view your content.

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What access levels are available for different users?

There are three different levels of access for users of an iSpring Online portal: Administrators, Publishers and Private Viewers. Users of different levels have corresponding privileges.
Who are Public Viewers and Private Viewers and what is the difference between them?

Both Private and Public viewers are people invited to your iSpring Online portal. Public viewers can easily access allowed content by simply clicking the link you send them. Private viewers have to be registered in advance.

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Is it possible to give access to content to all my users but keep the content private?

Yes, you can give access to certain content to all users of a particular organization within your iSpring Online account. To do this, just check the "Grant access to all users in this organization" option.