iSpring Learn Support

There are two ways you can upload your content to iSpring Learn:

Yes, you can set iSpring Learn to automatically issue a certificate at the completion of a course. You can either choose the default certificate template provided by iSpring Learn or create your own certificate.

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Yes, iSpring Learn fully supports SCORM 1.2 and SCORM 2004 (all editions) packages.

Here is a list of supported files: PowerPoint presentations, quizzes, interactions, dialog simulations, video projects and flip books uploaded directly from iSpring Suite. The supported formats are SCORM 1.2/2004 packages, FLV videos, MP4 videos, MP3 audio, SWF, and reference documents (PDF, DOC, XLS, PPT).

You can also attach other types of files to your presentations created with iSpring Suite.

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You will need to go to Publish → select the iSpring Learn tab → sign in to your account and choose the course you want to upload your file(s) to. All files need to be part of a specific course.

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You will need to create a new course first. Go to Courses in your iSpring Learn account and click New course → type the course name, then click Add to upload files from your computer, including SCORM packages.

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For quizzes created with the Spring Suite authoring tool, besides general information, you can see additional details, e.g., which answer a user gave for each question, the most popular answer for each question, and the number of attempts that a user made.

For quizzes created in other tools, you will see general information: passed/failed status, user’s score, and the time spent taking the quiz.

You can export reports as CSV, XLSX, XML, and PDF files.

You can change both your account name, URL, and even the domain name in the main settings of your iSpring Learn account. The account name and URL can be changed in one click, but if you need an extra domain name, please contact our support team: https://www.ispringsolutions.com/support/contact.

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Yes, you can change both the cover image and thumbnail in the course settings, in the General tab.

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Of course you can! You can create a new account name and URL so that users can see the name of your company, add your branding/logo, set the color theme with the cover image, change the language of your account, etc.

If you create a smart group and select the desired departments, users will be automatically added to the group. Then go to courses and enable automatic enrollment for this smart group, so that users who become part of it will be assigned to the courses without any additional action required on your part.

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If you want to update the file created with iSpring Suite, just select the course you need to replace from the content list in the Publish window directly in iSpring Suite and click Publish. 

If you want to update a SCORM package, video, pdf, Word, or Excel file, then click Edit next to the course that needs to be replaced in iSpring Learn and select Replace. Users’ progress will be saved until they launch the course again (users will be notified about an updated course by a pop-up message once they try to open the file).

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Yes, definitely. Select the course you want users to be enrolled in, then go to the Completion settings and choose how often the course will be re-assigned to users (in how many days or weeks) once it is completed.

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You can’t make courses public in your iSpring Learn account, only registered users have access to them.

You can reset someone’s progress by canceling their enrollment and assigning the course again.

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If the number of active users approaches the limit, you may need to upgrade your subscription plan. Contact us to let more users take your courses and quizzes.

If there’s no message provided by iSpring, please double check that you entered your login information and not an email address. Login is the only identifier in iSpring Learn.

You can change the language for certain departments or for all users by accessing Account settings → Additional options → Languages. Users can also change the language of their profiles at any time.

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Yes, absolutely. You can set up a single sign-on, or if you have a database, you can integrate iSpring Learn with your system via API (an application programming interface).

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Yes, because you will be redirected to the Zoom authorization page when enabling Zoom in your iSpring Learn account. Webinars in iSpring Learn work only with a paid Zoom subscription.

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There are standard roles with different access levels, such as Account Owner, Account Administrator, Department Administrator, Publisher, and Learners.

Apart from the standard roles, you can create your own and determine which permissions and limitations users will have.

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Yes, you can give access to certain content to all users of a particular organization within your iSpring Learn account. To do this, just check the "Grant access to all users in this organization" option.

You can import users from an Excel file. Simply download the template form available in your iSpring Learn account (in the Import Users window), fill it out, and upload it back to your account.

All users in the Excel file will be automatically added to your user list.

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You can give permission to only manage users in your account by creating a new role. In this way, your colleague will only be able to access the users section.

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When creating a sign-up link, select the number of times users can access the link (number of activations). Once the limit is reached, the link will be inactive.

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If they logged in to their accounts at least onсe during the current month, they will already have been billed. You can easily extend your plan anytime if needed by contacting our sales team: https://www.ispringsolutions.com/contact-sales

Users can discuss the course they are enrolled in by leaving and answering questions. They can also send private messages to administrators and course experts.

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You can access the most recent login information if you export the list of users to an .xlsx file in the Users section.

Yes, you can add and delete user accounts. This is fine as long as the current quantity of active users does not exceed the number specified in your iSpring Learn plan.

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Yes, absolutely. You can create logins for them instead of using email addresses, just make filling out the email field optional in the settings of your account.

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A user is considered active if she/he has logged in at least once a month