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iSpring Master Services Agreement

Review Date: January 12, 2026

ATTENTION: THIS IS A LEGALLY BINDING CONTRACT THAT SHOULD BE READ IN ITS ENTIRETY BEFORE USING ISPRING SOFTWARE PRODUCTS AND SERVICES ("SERVICES"). YOU (THE “CUSTOMER”) HEREBY ASKED TO ACCEPT THESE TERMS AND CONDITIONS OF ISPRING MASTER SERVICES AGREEMENT (THE "AGREEMENT") WHICH WILL GOVERN YOUR ACQUISITION AND USE OF ISPRING SOFTWARE PRODUCTS AND SERVICES.

IF YOU REGISTER FOR A FREE TRIAL OF ISPRING SOFTWARE PRODUCTS AND SERVICES OR FOR FREE SOFTWARE PRODUCTS AND SERVICES, THE APPLICABLE PROVISIONS OF THIS AGREEMENT WILL ALSO GOVERN THAT FREE TRIAL OR THOSE FREE PRODUCTS AND SERVICES.

BY CLICKING THE BUTTON WHILE REGISTERING FOR ISPRING SOFTWARE PRODUCTS AND SERVICES, YOU ARE CONSENTING TO BE BOUND BY THE TERMS OF THIS AGREEMENT AND OTHER TERMS AND CONDITIONS INCORPORATED HEREIN BY REFERENCE.

YOU ARE BECOMING A PARTY TO THIS AGREEMENT AND AGREE THAT THIS AGREEMENT IS ENFORCEABLE LIKE ANY WRITTEN NEGOTIATED AGREEMENT SIGNED BY YOU. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU ASSERT THAT YOU HAVE THE AUTHORITY TO BIND STATED ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERM “CUSTOMER” SHALL REFER TO STATED ENTITY AND ITS AFFILIATES. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE AND ACCEPT THE TERMS, YOU HAVE NO RIGHT TO USE THE WEB SERVICES.

AS A CUSTOMER YOU MAY NOT USE THE SOFTWARE PRODUCTS AND SERVICES IF YOU ARE A DIRECT COMPETITOR TO ISPRING, EXCEPT WITH ISPRING PRIOR WRITTEN CONSENT. IN ADDITION, YOU MAY NOT ACCESS THE SOFTWARE PRODUCTS AND SERVICES FOR PURPOSES OF MONITORING ITS AVAILABILITY, PERFORMANCE OR FUNCTIONALITY, OR FOR ANY OTHER BENCHMARKING OR COMPETITIVE PURPOSES.

TERMS AND CONDITIONS INCORPORATED BY REFERENCE

The following terms and conditions which govern Your usage of the particular iSpring software products and/or services, which You purchase fr om iSpring or use for free (Trial Services) are hereby incorporated by reference into and form a part of this Agreement:

iSpring Content Library End User License Agreement governs Your use of iSpring Content Library.

iSpring Online Courses Library End User License Agreement governs Your use of iSpring Online Courses Library.

iSpring Online Courses Agreement governs Your use of iSpring Online Training Services.

iSpring End User License Agreement available at https://www.ispringsolutions.com/legal/ispring_eula governs Your use of iSpring software desktop products including, but not limited to iSpring Suite AI, iSpring Suite, iSpring Presenter, iSpring QuizMaker, iSpring Converter Pro, iSpring Cam Pro

iSpring Web Services Subscription Agreement available at https://www.ispringsolutions.com/services-subscription-agreement governs Your use of iSpring Software Services.

The other terms and conditions, which are hereby incorporated by reference into and form a part of this Agreement:

iSpring Technical Support Services Terms and Conditions (“Support Services Terms”) available at https://www.ispringsolutions.com/maintenance-and-support-services-agreement, included but not limited to the web services, learning management system (LMS), software programs contained on or available through the Software Services.

Data Processing Agreement available at https://www.ispringsolutions.com/data-processing-agreement.

iSpring AI usage Policy, available at https://www.ispringsolutions.com/legal/ai_usage_policy, which governs Your use of  iSpring AI features

iSpring Privacy Policy, available at https://www.ispringsolutions.com/company/policy/privacy, which describes iSpring information gathering and dissemination practices.

Website Terms of Use available at https://www.ispringsolutions.com/legal/terms_of_use, which govern Your use of iSpring Websites.

DMCA Take Down Notice available at https://www.ispringsolutions.com/legal/dmca_notice, which provides a sample of a notice to iSpring requesting that the infringing content to be removed fr om iSpring Websites.

Content Terms of Use posted at https://www.ispringsolutions.com/legal/ispring_content_terms_of_use, which govern Your use of iSpring digital materials available on our Websites for free or for consideration.

1. DEFINITIONS

“Affiliate” means any person or entity that, directly or indirectly, controls, is controlled by, or is under common control with the subject entity; “control” (including, with its correlative meanings, “controlled by” and “under common control with”) means possession, directly or indirectly, of the power to direct or cause the direction of management or policies (whether through ownership of securities or partnership or other ownership interests, by contract or otherwise).

“Content” means information obtained by iSpring fr om publicly available sources or its third-party content providers and made available to Customer through the Services or pursuant to an Order Form, as more fully described in the Documentation. 

“Controller” means the entity, which determines the purposes and means of the processing of personal data as defined in applicable Data Protection Laws and Regulations.

“Customer” means the individual or the legal entity who activates iSpring Services provided by iSpring and assumes payment responsibility for iSpring.

“Customer Data” means electronic data and information submitted by or for Customer to the Services or collected and processed by or for Customer using the Services, excluding Content and Third-Party Applications.

“Documentation” means the user documentation and associated materials or files related to the Services and provided in written, “online” or electronic form.

“DPA”means the Data Processing Agreement between Customer and iSpring which forms a part of this Agreement or other written or electronic agreement between Customer and iSpring for the use of iSpring Services.

“Data Protection Laws and Regulations” mean all international, national, federal, and state laws and regulations, including laws and regulations of the European Union, the European Economic Area and their member states, Switzerland, the United Kingdom, the United States and its states, and other applicable jurisdictions, in each case, to the extent applicable to the processing of personal data under this Agreement.

“Initial Term” means the first Subscription Term, as reflected in the invoicing terms specified in the applicable invoicing or packaging for the Services.

“iSpring” means one of the iSpring company described in the section 22. “Choice of Law and Contracting Entity” below.

“iSpring Content Library” means a digital library owned and operated by Company, with a focused collection of digital objects, including but not limited to the following components: images, templates, icons and backgrounds (the “Content Library Components”) provided as part of iSpring Software Products on the terms and conditions of this Agreement and iSpring Content Library End User License Agreement.

“iSpring Online Courses Library” means a digital online courses library owned and operated by iSpring, with a focused collection of online courses for use in iSpring learning management system (LMS) or other LMS which work with SCORM compliant courses provided on the terms and conditions of iSpring Web Services Subscription Agreement and iSpring Online Courses Library End User License Agreement.

“iSpring Online Training Services” means video lessons, courses and content provided on the Company’s Websites provided to the Customer by iSpring on the terms and conditions of the iSpring Online Courses Agreement.

“Malicious Code” means code, files, scripts, agents or programs intended to do harm, including, for example, viruses, worms, time bombs and Trojan horses.

“Order Form” means an ordering document or online order specifying the Services to be provided hereunder that is entered into between Customer and iSpring or any of their Affiliates, including any addenda and supplements thereto. 

“Other iSpring Offerings” means additional iSpring offerings to which Customer may or may not have access to during the term of Customer’s Subscription period. The terms and conditions of use of additional iSpring offerings shall be indicated and agreed by the parties in the applicable invoicing or Order Form. Access to, use of and any license to use or install any additional iSpring offerings provided during an active Subscription period shall terminate and cease immediately when the active Subscription terminates.

“Processor” means the entity, which processes personal data on behalf of the Controller as defined in applicable Data Protection Laws and Regulations.

“Renewal Term(s)” means successive renewal periods during which the Customer subscribes to the Services.

“Services”means the software products, software services, other iSpring offerings and services available provided to the Customer by iSpring.

“Software Product(s)” means the iSpring current version of iSpring software products provided to the Customer by iSpring on the terms and conditions of the iSpring End User License Agreement.

“Software Services” mean at all times current version of the web services, learning management system (LMS), software programs contained on or available through the Software Services, and other services related thereto provided to the Customer by iSpring in accordance with iSpring Web Services Subscription Agreement. The Software Services are offered as a Software as a Service. In addition, the Software Services may include additional services and add-ons, including third party software, as agreed between the Customer and iSpring on a subscription or case-by-case basis.

“Subscription Term” means the contract period specified in an applicable invoicing or packaging form of the Services, during which the Customer subscribes to the Services.

“Third Party Application(s)” means each and all products or services developed by third parties that You use in or through the Services and/or authorize to access Your Services data.

“Trial Service” means the Service, which is provided free of charge or which is under development or evaluation and is marked “free”, “demo”, “trial”, “beta” or “evaluation” (or a similar designation).

“Use” or “Usage” means accessing and using the Services, downloading any products or uploading any material associated software, and other services related thereto.

“User” means, in the case of an individual accepting these terms on his or her own behalf, such individual, or, in the case of an individual accepting this Agreement on behalf of a company or other legal entity, an individual who is authorized by Customer to use a Service, for whom Customer has purchased a subscription (or in the case of any Services provided by iSpring without charge, for whom a Service has been provisioned), and to whom Customer (or, when applicable, iSpring at Customer’s request) has supplied a user identification and password (for Services utilizing authentication). Users may include, for example, employees, consultants, contractors and agents of Customer, and third parties with which Customer transacts business.

“Website Terms of Use” means the Terms of Use, to which all users agree by completing the user registration form (creating a user account). To the extent the Website Terms of Use conflict with this Agreement, the terms of this Agreement shall prevail.

“Websites” means iSpring web sites including but not limited to ispringsolutions.com, ispring.fr, ispringlearn.de, ispring.es, ispring.it, ispring.nl, ispingpro.com.br, ispring.pl, ispringlearn.com, ispringlearn.eu, ispring.com, ispring.eu, ispringcloud.com, ispringcloud.eu, ispringonline.com, ispringonline.eu, ispringmarket.com, ispringmarket.eu.

2. WARRANTIES AND DISCLAIMERS

2.1. LIMITED WARRANTY. iSpring represents and warrants that (i) it will provide the Services in a manner consistent with general industry standards reasonably applicable to the provision thereof (ii) it has all rights, licenses, consents and authorizations necessary to grant the rights and licenses granted in this Agreement; (iii) the Services delivered under this Agreement will operate substantially in conformity with its Documentation under normal use and circumstances; (iv) the Documentation accurately and completely reflects all material features and functions of the Services; (v) it shall comply with all applicable federal, state and local laws, rules, and regulations when performing its obligations under this Agreement; and (v) to iSpring knowledge, the Services do not contain, and will not transmit to Customer or its systems, any viruses, Trojan horses, timebombs, or any other code, programs or mechanisms that disrupt, modify, delete, harm, or otherwise impede the operation of computer systems.

2.2. EXCEPT FOR ANY WARRANTY, CONDITION, REPRESENTATION OR TERM TO THE EXTENT TO WHICH THE SAME CANNOT OR MAY NOT BE EXCLUDED OR LIMITED BY LAW APPLICABLE TO YOU IN YOUR JURISDICTION, THE SERVICES, THE DOCUMENTATION AND THE CONTENT ARE PROVIDED “AS-IS” AND "AS AVAILABLE" WITHOUT ANY WARRANTY WHATSOEVER AND ISPRING MAKES NO PROMISES, REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESSED OR IMPLIED, WHETHER BY STATUTE, COMMON LAW, CUSTOM, USAGE OR OTHERWISE, REGARDING OR RELATING TO THE SERVICES OR CONTENT THEREIN OR TO ANY OTHER MATERIAL FURNISHED OR PROVIDED TO YOU PURSUANT TO THIS AGREEMENT OR OTHERWISE. YOU ASSUME ALL RISKS AND RESPONSIBILITIES FOR SELECTION OF THE SERVICES TO ACHIEVE YOUR INTENDED RESULTS, AND FOR THE USE OF, AND RESULTS OBTAINED FR OM THE SERVICES. ISPRING MAKES NO WARRANTY THAT THE SERVICES WILL BE ERROR FREE OR FREE FROM INTERRUPTION OR FAILURE, OR THAT IT IS COMPATIBLE WITH ANY PARTICULAR HARDWARE OR SOFTWARE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ISPRING DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, INTEGRATION, SATISFACTORY QUALITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH RESPECT TO THE SERVICES AND THE ACCOMPANYING WRITTEN MATERIALS OR THE USE THEREOF. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. YOU HEREBY ACKNOWLEDGE THAT THE SERVICES MAY NOT BE OR BECOME AVAILABLE DUE TO ANY NUMBER OF FACTORS INCLUDING WITHOUT LIMITATION PERIODIC SYSTEM MAINTENANCE, SCHEDULED OR UNSCHEDULED, ACTS OF GOD, TECHNICAL FAILURE OF THE SERVICES, TELECOMMUNICATIONS INFRASTRUCTURE, OR DELAY OR DISRUPTION ATTRIBUTABLE TO VIRUSES, DENIAL OF SERVICE ATTACKS, INCREASED OR FLUCTUATING DEMAND, AND ACTIONS AND OMISSIONS OF THIRD PARTIES. THEREFORE, ISPRING EXPRESSLY DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY REGARDING SYSTEM AND/OR SERVICES AVAILABILITY, ACCESSIBILITY, OR PERFORMANCE. ISPRING DISCLAIMS ANY AND ALL LIABILITY FOR THE LOSS OF DATA DURING ANY COMMUNICATIONS AND ANY LIABILITY ARISING FROM OR RELATED TO ANY FAILURE BY ISPRING TO TRANSMIT ACCURATE OR COMPLETE INFORMATION TO YOU.

2.3. The Services may contain references to specific iSpring products and services that may not be (readily) available in a particular country. Any such reference does not imply or warrant that any such products or services shall be available at any time in any particular country.

3. LIMITATION OF LIABILITY

3.1. Subject to the limitations set forth in this Agreement, each party shall only be liable for direct damages.

3.2. LIMITED LIABILITY; NO LIABILITY FOR CONSEQUENTIAL DAMAGES. CUSTOMER ASSUMES THE ENTIRE COST OF ANY DAMAGE RESULTING FROM CUSTOMER’S USE OF THE SERVICES AND THE INFORMATION CONTAINED IN OR COMPILED BY THE SERVICES, AND THE INTERACTION (OR FAILURE TO INTERACT PROPERLY) WITH ANY OTHER HARDWARE OR SOFTWARE WHETHER PROVIDED BY ISPRING OR A THIRD PARTY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL ISPRING OR ITS SUPPLIERS OR LICENSORS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF GOODWILL, WORK STOPPAGE, HARDWARE OR SOFTWARE DISRUPTION IMPAIRMENT OR FAILURE, REPAIR COSTS, COST OF PROCURING SUPPORT SERVICES, TIME VALUE OR OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICES, OR THE INCOMPATIBILITY OF THE SERVICES WITH ANY HARDWARE, SOFTWARE OR USAGE, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL ISPRING TOTAL LIABILITY TO YOU FOR ALL DAMAGES IN ANY ONE OR MORE CAUSE OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE EXCEED THE FEES PAID BY CUSTOMER TO ISPRING. THIS LIMITATION OF LIABILITY SHALL NOT APPLY TO LIABILITY FOR DEATH OR PERSONAL INJURY TO THE EXTENT THAT APPLICABLE LAW PROHIBITS SUCH LIMITATION. FURTHERMORE, BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ANY ACTION BROUGHT AGAINST EITHER PARTY PERTAINING TO OR IN CONNECTION WITH THE SERVICES MUST BE COMMENCED AND NOTIFIED TO THE OTHER PARTY IN WRITING WITHIN TWO (2) YEARS AFTER THE DATE THE CAUSE FOR ACTION AROSE.

3.3. In the event of major defects that seriously impede the Customer’s Use of the Services and that are attributable to iSpring, iSpring shall make commercially reasonable efforts to rectify such defects. In the absence of intent or gross negligence by iSpring, iSpring otherwise assumes no responsibility for defects or deficiencies in the Services. Error notification must be given by the Customer in accordance with the instructions announced by iSpring and within a reasonable time of the discovery of the defect.

3.4. The Customer shall not be entitled to a reduction in payment, or to damages or other sanctions in the event of operational disruption or errors that impede data traffic that are not due to negligence by iSpring.

3.5. Each party’s liability under this Agreement, including the DPA, shall, except for claims related to intellectual property, either Party’s breach of the confidentiality provisions or either Party’s liability under the DPA and Data Protection Laws and Regulations, under all circumstances be limited to direct losses in an amount corresponding to the agreed fees paid by the Customer for the Services during the period of twelve (12) months immediately prior to the breach of contract that entitles a party to damages. The foregoing shall not lim it each Party’s obligations under Section 11 below.

3.6. Some jurisdictions do not allow the exclusion of implied warranties or limitations therefore, the above limitations may not apply to either Party.

4. USE OF SERVICES

4.1. Subscriptions. Unless otherwise provided in the applicable invoicing terms, Order Form or Documentation a) Services are purchased as Subscriptions, b) subscription may be added during a Subscription Term at the same pricing as the underlying subscription pricing, prorated for the portion of that subscription term remaining at the time the subscription is added, and c) any added subscriptions will terminate on the same date as the underlying subscriptions.

4.2. Usage Limits.  Services are subject to usage limits, specified in the applicable invoicing terms, Order Form or Documentation. If Customer exceeds a contractual lim it of Users, Customer will execute invoicing terms for additional quantities of the applicable Services promptly upon iSring request, and/or pay any invoice for excess Usage.

4.3. Customers may create separate User accounts for as many Users as the Customer plan allows. User account means a unique account established by Customer in order to gain access and utilize the Services under Customer account by Users.

4.4. Customer Support. iSpring will use commercially reasonable efforts to provide You with email support and maintenance services for the Services in accordance with its standard practices and iSpring Technical Support Services Terms and Conditions (“Support Services Terms”) available at https://www.ispringsolutions.com/maintenance-and-support-services-agreement.

4.5. iSpring reserves the right to make changes or updates with respect to or in the content of the Services or the format thereof at any time without notice.

5. CUSTOMER OBLIGATIONS

5.1. Customer Responsibilities. Customer will (a) be responsible for Users’ compliance with this Agreement and other applicable terms and conditions referenced in this Agreement, Documentation and Order Forms, (b) be responsible for the accuracy, quality and legality of Customer Data, the means by which Customer acquired Customer Data, Customer’s use of Customer Data with the Services, and the interoperation of any Third-Party Applications with which Customer uses Services or Content, (c) use commercially reasonable efforts to prevent unauthorized access to or use of Services and Content, and notify iSpring promptly of any such unauthorized access or use, (d) use Services and Content only in accordance with this Agreement, Documentation, Order Forms and applicable laws and government regulations, and (e) comply with terms of service of any Third-Party Applications with which Customer uses Services or Content. Any use of the Services in breach of the foregoing by Customer or Users that in iSpring judgment threatens the security, integrity or availability of iSpring services, may result in iSpring immediate suspension of the Services, however iSpring will use commercially reasonable efforts under the circumstances to provide Customer with notice and an opportunity to remedy such violation or threat prior to any such suspension.

5.2. The Customer shall always comply with the security and administrative regulations as notified in conjunction with registration, by email, as made available on the Website, or in any other manner. The Customer shall also be responsible for notifying Users of such regulations and also the User’s fulfillment regarding such regulations.

5.3. The Customer shall ensure that all details provided regarding the Customer’s personal data, contact information, billing information (such information being “Customer Data”) and Data, and wh ere applicable, are correct, true, accurate, current and complete and undertakes to upd ate such information as soon as commercially reasonable when changes to such information occurs. If Customer or any User provide any information that is untrue, inaccurate, not current or incomplete, or iSpring has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, iSpring has the right to suspend or terminate Customer’s or that User’s account and refuse any and all current or future use of the Services, or any portion thereof.

5.4. The information Customer or User provides to iSpring during the registration process will help in offering content, customer service, and network management. For additional information on how iSpring uses Customer’s and User’s information, please see iSpring Privacy Policy at https://www.ispringsolutions.com/company/policy/privacy.

5.5. The Customer shall be responsible for the activities conducted by the Customer and the Users, including minors who are at least 16 years old, within the Services and shall use the Services in compliance with national laws in conjunction therewith. All Content uploaded to, transferred through, publicly posted, processed or entered into the Services by the Customer and/or Users shall be the sole responsibility of the Customer.

5.6. The Customer shall be responsible for monitoring its Content and shall be liable vis-à-vis iSpring for ensuring that Content transferred to or handled within the Services which is processed by the Customer and/or Users does not infringe any third-party rights nor in any other manner violates governing legislation, and that the Customer and Users possess such necessary licenses fr om third parties as may be required in order to process the Content/use the Services.

5.7. The Customer undertakes to use the Services in such a manner that such use does not prevent or disrupt other computer communications or mobile telephone communications or prevent or disrupt the equipment employed in order to provide and use the Services.

5.8. The Customer is aware of and acknowledges that it is not permitted to use the Services in order to gain material in violation of applicable national law.

5.9. The Customer undertakes not to use the Services in any manner which may result in the infringement of any third party’s copyright, or which constitutes a dissemination of business secret, or may incite a third party to commit or participate in a crime, or may be understood as constituting a threat, or to use the Services in any other manner incompatible with the purpose intended.

5.10. The Customer undertakes not to provide access to the Services to anyone else than Users who have completed the registration form and thereby agreed to this Agreement. User accounts cannot be shared or used by more than one (1) individual User, a single User account shared by multiple people is not permitted. The Customer is responsible for managing the Users right to use the Services.

5.11. The Customer shall remain liable for the Users’ use of the Services under this Agreement and other applicable agreements referenced in this Agreement and ensure that Users perform their obligations towards iSpring.

5.12. The Customer is obligated to notify iSpring regarding any suspected breach of these provisions.

6. USAGE RESTRICTIONS

Customer will not (a) make the Services available to, or use the Services for the benefit of, anyone other than Customers or Users, (b) sell, resell, license, sublicense, distribute, rent or lease the Services, or include the Services in a service bureau or outsourcing offering, (c) use the Services to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights, (d) use the Services to store or transmit Malicious Code, (e) interfere with or disrupt the integrity or performance of the Services or third-party data contained therein, (f) attempt to gain unauthorized access to the Services or its related systems or networks, (g) permit direct or indirect access to or use of the Services in a way that circumvents a contractual usage lim it, (h) copy the Services or any part, feature, function or user interface thereof, (i) frame or mirror any part of any Service, other than framing on Customer’s own intranets or otherwise for Customer’s own internal business purposes or as permitted in the Documentation, or (k) access the Services in order to build a competitive product or service, or (l) reverse engineer the Services (to the extent such restriction is permitted by law). Customer may not use the Services for any illegal or unauthorized purpose. Customers must not, in the use of the Services, violate any laws in Customer’s jurisdiction and international laws (including but not limited to copyright laws).

7. TRIAL SERVICES

7.1. If you register on the Websites for Trial Services, iSpring will make one or more Services available to you on a trial basis free of charge until the earlier of (a) the end of the free trial period for which you registered to use the applicable Service(s), or (b) the start date of any purchased subscriptions ordered by you for such Service(s). Additional trial terms and conditions may appear on the trial registration web page. Any such additional terms and conditions are incorporated into this Agreement by reference and are legally binding. One person or legal entity may not maintain more than one trial account.

7.2. Trial Services are provided strictly “as is”. You may use a Trial Service in a manner consistent with the terms and conditions of this Agreement, but iSpring may, at its sole discretion, disable certain features of a Trial Service and enforce time limits on your right to use the same. In light of the fact that a Trial Service is provided free of charge, iSpring disclaims all warranties, representations, and liabilities as se t forth in this Agreement and iSpring shall not be liable for damages of any kind related to your use of a Trial Service.

7.3. ANY DATA YOU ENTER INTO THE SERVICES, ANY CONTENT YOU MAKE AVAILABLE THROUGH THE SERVICES, AND ANY CUSTOMIZATIONS MADE TO THE SERVICES BY OR FOR YOU, DURING YOUR FREE TRIAL WILL BE PERMANENTLY LOST UNLESS YOU PURCHASE FR OM ISPRING A SUBSCRIPTION TO THE SAME SERVICES AS THOSE COVERED BY THE TRIAL SERVICES, PURCHASE UPGRADED SERVICES, OR EXPORT SUCH DATA, BEFORE THE END OF THE TRIAL PERIOD.

8. COPYRIGHT AND INTELLECTUAL PROPERTY PROTECTION

DMCA Takedown Notice

iSpring complies with the provisions of the Digital Millennium Copyright Act applicable to Internet service providers (17 U.S.C. § 512, as amended). If you believe that content made available on the iSpring Sites or web services infringes your copyright, you may send iSpring a notice requesting that it be removed or that iSpring block access to it.

If you believe that such a notice has been filed wrongfully against it, the DMCA allows you to send iSpring a counter notice. Notices and counter notices must meet DMCA’s requirements. iSpring recommends that you consult your legal advisor before filing a notice or counter notice. There can be substantial penalties for false claims. It is iSpring policy, in appropriate circumstances, to terminate your account if You have committed multiple infringements. Pursuant to 17 U.S.C. 512(c). the iSpring’s designated Copyright Agent is reached at: [email protected]

Please find the instructions How to Send a Takedown Notice as well as the Sample Take Down Notice at https://www.ispringsolutions.com/legal/dmca_notice

9. OWNERSHIP RIGHTS

9.1. For iSpring. Copyright, trademark and all other proprietary rights in the Software Services and the Software Products (including but not limited to software, services, audio, video, text, photographs, specific content, products, materials, services or information contained on or available through the Software Services) rests with iSpring and/or its licensors, Affiliates or suppliers. All rights in the Software Services and the Software Products not expressly granted herein are reserved. Customer agrees not to copy, republish, frame, download, transmit, modify, rent, lease, loan, sell, assign, distribute, license, sublicense, reverse engineer, or create derivative works based on the Services and the Software Products except as expressly authorized herein. Except as otherwise provided, the content created with the Software and published through the Software Services may be reproduced or distributed in unmodified form for personal non-commercial use only. Any other use of the content available through the Software Services and the Software Products, including without limitation distribution, reproduction, modification, display or transmission without the prior written consent of iSpring is strictly prohibited. All copyright and other proprietary notices shall be retained on all reproductions.

9.2. iSpring hereby disclaims any rights to trademarks, service marks, trade names, logos, copyright, patents, domain names or other intellectual property interests of third parties. All intellectual property interests of third parties listed above are the properties of their respective owners. iSpring disclaims any proprietary interests in the intellectual property rights other than their own.

9.3. For Customers. All title, ownership rights, and intellectual property rights in the Content that Customer or User owns, and that Customer or User upload to the Services, will remain owned by that Customer or User.

9.4. Third Party Rights. iSpring Services may operate in conjunction with or using certain third-party tools, formats, software or products (“Third Party Components”) and iSpring expressly disclaims any liability relating to such functionality. Any Third-Party Components incorporated into or accompanying iSpring Services is third parties’ intellectual property and is protected by United States, and international copyright laws and applicable treaties. iSpring has obtained such rights, permissions and consents as are necessary for iSpring to use the Third-Party Components in conjunction with the iSpring Services as licensed by this Agreement. Customer hereby acknowledges that under this Agreement iSpring provides Customer only with a right of limited use under the terms and conditions of this Agreement. And Customer hereby agrees and confirms to use the Third-Party Components only in conjunction with iSpring Services and Software, as permitted by this Agreement.

10. UNLAWFUL OR PROHIBITED USE

10.1. Customers may not use the Services for any purpose that is unlawful, prohibited by this Agreement, or in any way interferes or attempts to interfere with the proper working of the Services. Customer may not use the Services in any manner that could damage, disable, overburden, or impair the Services, or that interferes with any third party's use and enjoyment of the Services Customer agrees not to modify or cause to be modified any files that are available in or through the Services and/or use any third-party software that intercepts, "mines," or otherwise collects information from or through the Services. Customers may not obtain or attempt to obtain any materials or information through any means not intentionally made available by iSpring to all users of the Services. Customers shall not institute, assist, or become involved in an attack upon any iSpring server or otherwise attempt to disrupt the iSpring servers.

10.2.ANY ATTEMPT BY CUSTOMER TO DAMAGE ISPRING SERVERS OR UNDERMINE THE LEGITIMATE OPERATION OF ISPRING IS A VIOLATION OF CRIMINAL AND CIVIL LAWS AND, SHOULD SUCH AN ATTEMPT BE MADE OR ASSISTANCE FOR SUCH AN ATTACK BE PROVIDED, ISPRING RESERVES THE RIGHT TO SEEK DAMAGES FROM ANY SUCH USER TO THE FULLEST EXTENT PERMITTED BY LAW.

11. INDEMNIFICATION

11.1. Customer hereby agrees to indemnify and hold harmless iSpring, its affiliates, officers, directors, agents, and employees, from any expense, loss, claim, damage, fine, penalty or liability, including reasonable fees for attorneys and other professionals, payable under any judgment, verdict, court order or settlement, to the extent resulting from any claim, demand, action, suit, arbitration, or other proceeding initiated by any third party, including the assessment, claim or demand by a governmental agency or entity, arising out of Customer breach of this Agreement and any third party claims arise from Customer’s and User’s Content inputted in the Services, provided that Customer has been notified promptly in writing of such claim, and given authority, information, and assistance to handle the claim or the defense of any suit, proceeding or settlement and that iSpring has not compromised or settled the claim, suit or proceeding without Customer’s prior written consent.

11.2. iSpring hereby agrees to indemnify and hold harmless Customer, its affiliates, officers, directors, agents, and employees, from any expense, loss, claim, damage, fine, penalty or liability, including reasonable fees for attorneys and other professionals, payable under any judgment, verdict, court order or settlement, to the extent resulting from any claim, demand, action, suit, arbitration, or other proceeding initiated by any third party, including the assessment, claim or demand by a governmental agency or entity, arising out of iSpring breach of this Agreement and any third party claims that the authorized use of the Services furnished by iSpring under this Agreement constitutes an infringement of any third party intellectual property right; provided that iSpring has been notified promptly in writing of such claim, and given authority, information, and assistance to handle the claim or the defense of any suit, proceeding or settlement and that Customer has not compromised or settled the claim, suit or proceeding without iSpring prior written consent, and provided further that iSpring shall have no obligations under this Section 11 to the extent any claim is based on the combination or use of the Services with other software, hardware or services not furnished by iSpring or use of the Service in a manner prohibited under this Agreement, in a manner for which it was not designed wh ere the Services would not otherwise itself be infringing.

11.3. In the event that the Services in such suit or proceeding are held to constitute an infringement, or if in iSpring reasonable opinion the Services may constitute such infringement, and/or its further use is enjoined, iSpring shall, at its own expense and at its option, either (i) procure for Customer the right to continue the use of the Services, or (ii) replace the Services with non-infringing services of materially equivalent function and performance, or (iii) modify the Services so that it becomes non-infringing without materially detracting fr om function or performance. Should none of these measures be technically, commercially or economically reasonable to iSpring, then either party may terminate this Agreement. Upon such termination, iSpring shall refund the amount of fees paid in advance in respect of not yet used the Services.

12. TERM AND TERMINATION

12.1. Initial Term. This Agreement shall commence when the Customer purchases the Services or otherwise legally obtains the right to use the Services. This Agreement shall continue through the Initial Term as reflected in the invoicing terms specified in the applicable invoicing or packaging for the Services, and will renew automatically at the end of the Initial Term and at the end of each term thereafter unless and until the Customer gives notice of his/her intention to terminate a purchased subscription pursuant to the terms of this Agreement. Unless earlier terminated as provided herein, this Agreement shall continue in full force and effect until the termination or expiration of the Initial Term or last Renewal Term in effect (the “Agreement Term”).

12.2. Termination. Without prejudice to any other remedies and in addition to any other termination rights herein, the parties shall have the right to terminate this Agreement as provided below:

  • (a) By either party if the other party commits a material breach of this Agreement and such breach remains uncured 30 (thirty) days after written notice of such breach is delivered to such other party;

  • (b) By either party if the other party makes an assignment for the benefit of creditors, or commences or has commenced against it any proceeding in bankruptcy, insolvency, or reorganization pursuant to bankruptcy laws, laws of debtor’s moratorium or similar laws;

  • (c) By iSpring if any amounts owed remain unpaid for more than thirty  (30) days following written notice of such unpaid amounts being delivered to the Customer.

  • (d) By iSpring immediately in the event of any verbal or written abuse (including threats of abuse or retribution) by any Customer or the User, employee, officer, agent, or representative directed toward any iSpring customer, employee, or officer.

12.3. Effect of Termination. Upon termination of this Agreement for any reason, all rights and licenses granted by iSpring to Customer will immediately cease. Upon any duly effected termination of this Agreement pursuant to Section 12.2. (a) or (b) iSpring shall refund any pre-paid but unearned fees to Customer.

12.4. Upon any expiration or termination of this Agreement, iSpring shall make Customer’s Content reasonably available to it for a period of thirty (30) days.

12.5. Surviving Provisions. The Sections titled “Fees and Payment Terms, Refunds”, “Ownership Rights”, “Confidentiality”, “Warranties and Disclaimers”, “Indemnification”, “Limitation of Liability”, “Effect of Termination”, “Personal Data, Privacy, Disclosure”, “Choice of Law and Contracting Entity” will survive any termination or expiration of this Agreement.

13. FEES AND PAYMENT TERMS, REFUNDS

13.1. Invoicing and Payment. The Customer shall pay fees for the Services and other iSpring offerings, if applicable, in the amounts and payable on the terms set forth in the applicable invoicing terms. The Fees may be made by Customer through use of an authorized credit card or, if agreed to by iSpring, by another method of payment. iSpring reserves the right to change the Fees or applicable charges upon fifteen (15) days prior notice to Customer (which may be sent by email to the address Customer has most recently provided to iSpring).

13.2. The Customer undertakes to make payment of invoices, in the currency stated on the invoice, into the account stated on the invoice.

13.3. The Services provided by iSpring are billed in advance on the payment terms specified in the applicable invoicing or packaging for the Services by the due date and in the currency specified in the applicable invoicing or packaging for the Services. Interest on overdue payments shall be payable according to law. After the Initial Term, and at the beginning of each Renewal Term thereafter, the fees for such upcoming Renewal Term shall be revised to reflect iSpring then-current fees for the applicable Services. If any amount owing by Customer under this Agreement and other applicable terms and conditions referenced in this Agreement for the Services is overdue, iSpring may, without limiting other rights and remedies, accelerate Customer’s unpaid fee obligations under such agreements so that all such obligations become immediately due and payable, and suspend the Services to Customer until such amounts are paid in full. iSpring will give Customer at least 7 days’ prior notice that Customer’s account is overdue before suspending Services to Customer. In addition, iSpring may terminate a Subscription, delete and destroy the Customer’s Content and to immediately terminate this Agreement in the event of overdue payments in excess of thirty (30) days.

13.4. Except as otherwise specified herein or in the invoicing terms, (i) fees are based on the Services purchased and not actual usage, (ii) payment obligations are non-cancelable and fees paid are non-refundable, and (iii) quantities purchased cannot be decreased during the relevant Subscription Term.

Except as otherwise set forth in this Agreement, in the event of early termination of the Agreement, the Customer shall not be entitled to a refund of any prepaid fees.

13.5. Taxes. All disbursements, prices and fees payable to iSpring hereunder shall be paid free and clear of any deduction or withholding on account of taxes. Customers shall be responsible for all federal, state, municipal, or other government, excise, sales, use, occupational, or like taxes now in force or enacted in the future imposed by any governmental entity upon the sale, use or receipt of the Services, with the sole exception of iSpring income taxes. Customers shall cover all fees and processing expenses for chargebacks, frauds, and refunds. Notwithstanding anything to the contrary herein, Customer shall be solely responsible for any value added taxes collections, payments and related registrations arising in any way out of or relating to this Agreement. If and when iSpring has a legal obligation to collect such taxes, iSpring will invoice Customer the amount of such taxes, and Customer will pay such amount unless Customer provides iSpring with a valid tax exemption certificate or valid VAT ID prior to the issuance of an invoice, provided, however, that no such exemption shall be extended to Customer following written notice to iSpring from a taxing authority of appropriate jurisdiction that Customer does not qualify for the claimed exemption. If Customer does not provide a valid tax exemption certificate or valid VAT ID within 30 days as of the issuing of the invoice, Customer agrees and acknowledges that the tax collected by iSpring shall not be refunded to Customer.

If Customer is required to withhold taxes from payments to iSpring, Customer shall pay iSpring the amount owing on the invoice, less a deduction for such taxes withheld to be remitted directly by the Customer to the relevant tax authority. Customer will provide the iSpring with official receipts issued by the appropriate taxing authority or such other evidence as is reasonably requested by the iSpring within 30 (thirty) days of Customer’s payment to iSpring from which the withholding was made to establish that such taxes have been paid by Customer. If Customer does not provide the valid receipt for such taxes remitted within 30 days, Customer agrees and acknowledges that it will be charged and will have to pay for the full amount of the invoice.

The parties shall reasonably cooperate to more accurately determine each party’s tax liability and to minimize such liability to the extent legally permissible.

14. EXPORT CONTROL

14.1 U.S. GOVERNMENT-RESTRICTED RIGHTS. Notice to U.S. Government End Users. The Software and accompanying Documentation are deemed to be “Commercial Items,” as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” respectively, as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §§227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights, including any use, modification, reproduction, release, performance, display or disclosure of the Software and accompanying Documentation, as are granted to all other end users pursuant to the terms and conditions herein. Unpublished-rights reserved under the copyright laws of the United States.

14.2 Export Control Laws.  Customer acknowledges and agrees that the Services may be subject to restrictions and controls imposed by applicable laws and regulations with regards to economic sanctions; export controls, import regulations and trade embargoes (collectively “Export Control Laws”), including those of the European Union and United States (specifically, the Export Administration Act of 1979 and the Export Administration Regulations (“EAR”)).

14.2.1. Customer’s Representations and Warranties. By purchasing the Services  Customer is representing and warranting that it is not an entity targeted by Export Control Laws nor is it otherwise owned or controlled by or acting on behalf of any person targeted by Export Control Laws. 

Further, Customer agrees and certifies that neither iSpring Services, nor any related technical information are:

  1. Being or will be used for any purpose prohibited by the Export Control Laws, or 

  2. Downloaded, transferred, exported, or re-exported directly or indirectly in violation of Export Control Laws; or

  3. Used for any purpose prohibited by Export Control Laws, including but not limited to nuclear, chemical, or biological weapons proliferation; or

  4. Exported to restricted and/or embargoed destinations (including, but are not limited to, Cuba, Iran, North Korea, Sudan, Syria, Crimea, Donetsk, Luhansk, Kherson, Zaporizhia, Myanmar (Burma)), prohibited end-user(s); and/or

  5. Participate in prohibited end-use and/or proliferation activities.

14.2.2. iSpring will not be liable to Customer for any failure to provide the Services, as a result of any government action that iSpring reasonably believes may adversely impact its obligations under these Agreement, its business, or its reputation.

15. CONFIDENTIALITY

15.1. “Confidential Information” means all information disclosed by a Party (“Disclosing Party”) to the other Party (“Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Customer Confidential Information includes Customer and User Data; iSpring Confidential Information includes the Services and content available through the Services; and Confidential Information of each Party includes the terms and conditions of this Agreement and all invoicing terms (including pricing), as well as business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by such Party. However, Confidential Information does not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party, (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party, (iii) is received from a third party without breach of any obligation owed to the Disclosing Party, or (iv) was independently developed by the Receiving Party without use of the Confidential Information.

15.2. The Receiving Party shall not disclose to any third party, or otherwise make available, the Confidential Information received from the Disclosing Party within the scope of the Agreement without the Disclosing Party’s prior written consent. The duty of confidentiality shall remain in force notwithstanding the termination of the Agreement.

15.3. iSpring shall be entitled to review Content, which is publicly posted through the Services’ web publication features. iSpring also reserves the right to analyze usage patterns in an aggregated form.

15.4. Except for Content mentioned above and other than pursuant to the Customer’s instructions, legal provisions, public authority regulations or court orders, iSpring shall not be entitled to review Content processed by the Customer via the Services.

16. PERSONAL DATA, PRIVACY, DISCLOSURE

16.1. iSpring will maintain administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer and User Data, as described in the security whitepaper available by request of the Customer. Those safeguards will include, but will not be limited to, measures for preventing access, use, modification or disclosure of Customer Data by iSpring personnel except (a) to provide the purchased Services and prevent or address service or technical problems, or (b) as Customer expressly permits in writing.

16.2. In order for the Customer to be able to use the Services, the Customer must provide certain data to iSpring regarding the Customer’s representatives, including but not limited to full name, e-mail address, telephone number, the name of the Customer’s organization and the title the Customer’s representative. Following receipt of such data, iSpring will process the same using automatic data processing in order to enable iSpring to administer and otherwise perform its obligations within the scope of the Services and to ensure that unauthorized persons do not gain access to the Services.

16.3. In addition, in order for the Customer to be able to use the Services, the Customer must also allow iSpring to store and retrieve session information on the Customer’s representatives’ end terminal equipment, through the use of “cookies”. The purpose of such storage and retrieval of information is to enable the necessary login/logout procedures used in the Services and to ensure that unauthorized persons do not gain access to the Services.

16.4. The Customer will be responsible for determining the purposes and means of the processing of the Content and any User personal data provided by Users of the account, and Customer shall when considered to be the Controller, in its use of the Services, process personal data of the Users in accordance with the requirements of Data Protection Laws and Regulations. Customers shall in such event have the sole responsibility for the accuracy, quality, and legality of personal data and the means by which Customer acquired personal data.

16.5. The Customer is aware of and acknowledges that Users must provide personal data in order to gain access to the Services. Customers shall use their best endeavors to ensure that such personal data is provided by the Users. If third party applications are made available by iSpring within the Services, or if an User initiates or accepts to copy or export Content or personal data from the Services to a non-iSpring application,  the Customer acknowledges that iSpring may allow such third-party application provider access to Content and personal data as required for the interoperation of such embedded, linked or interacted applications.

16.6. If iSpring at any time has access to personal data stored in the Customer’s account owned by the Customer, iSpring is considered to be a Processor to Customer, iSpring shall fulfill its obligations as a Processor in accordance with Data Protection Laws and Regulations, and will furthermore accept such assignment based on the instructions, terms and conditions in the DPA, executed by the parties, which shall form an integrated part of this Agreement.

16.7. iSpring information gathering and dissemination practices are set forth in the iSpring Privacy Policy, which is available at https://www.ispringsolutions.com/company/policy/privacy.

16.8. The Customer accepts that iSpring is not obliged to disclose information to the Customer in respect of individual Users' use of the Services.

17. DISCLOSURE LEGALLY COMPELLED OR REQUIRED.

In the event Receiving Party becomes legally compelled, required or requested by an applicable court or regulatory agency to disclose any Confidential Information of a Disclosing Party, the Receiving Party will provide the Disclosing Party with prompt written notice thereof, unless providing such notice would violate applicable law or regulation, and reasonably cooperate, at the Disclosing Party’s option and expense, with the Disclosing Party so that the Disclosing Party may prevent, lim it or otherwise respond to such disclosure requirement. Notwithstanding the foregoing, if a Receiving Party is required by applicable securities laws, rules or regulations or stock exchange requirements to disclose or describe Confidential Information of a Disclosing Party, it will use reasonable efforts to notify the Disclosing Party before complying with such laws, rules and regulations. The Receiving Party agrees to furnish, disclose or describe only that portion of the Confidential Information, which is legally required (in the opinion of its counsel).

18. CHANGES TO THIS AGREEMENT

18.1. This Agreement, except for the DPA, may be amended by iSpring at any time by providing the new terms and conditions for Customer to accept available on the Website or when Customer next logs in to the Services. If we make any changes, we will notify you by revising the "Review date" date at the top of this Agreement. Additionally, please check the iSpring Website Terms of Use published on the Websites  regularly to ensure that you are aware of all terms governing your use of the Website.

18.2. Where the Customer does not accept the amendment, the Customer shall be entitled, within thirty (30) calendar days from the amendment being published on the Website, provided that the changes have an adverse effect, that could not be considered as minor, on the Customer, to terminate the Agreement with immediate effect. Wh ere the Agreement is not terminated by the Customer within the aforementioned time, the Customer shall be deemed to have accepted the new terms and conditions.

18.3. Notwithstanding the foregoing, iSpring reserves the right, in its sole discretion, to make any changes to the Services that it deems necessary or useful to: (a) maintain or enhance (i) the quality or delivery of iSpring services to its customers, (ii) the competitive strength of or market for iSpring services, or (iii) the Services’ cost efficiency or performance; or (b) to comply with applicable law; provided that no such changes have the effect of materially degrading the functionality of the Services.

19. FEEDBACK

Customers may from time to time provide suggestions, comments or other feedback to iSpring with respect to any product, material, software or information provided by iSpring (hereinafter "Feedback"). Customer agrees that all Feedback is and shall be entirely voluntary and shall not, absent separate agreement, create any confidentiality obligation for iSpring. However, iSpring shall not disclose the source of any feedback without the providing party's consent. iSpring shall be free to disclose and use such Feedback as it sees fit, entirely without obligation of any kind to the Customer. The foregoing shall not, however, affect either Party's obligations hereunder with respect to the information protected pursuant to the iSpring Privacy Policy.

20. ASSIGNMENT.

This Agreement, rights, and obligations provided hereunder may not be assigned, in whole or in part by the Customer, without the prior written consent of the iSpring. Any attempt of assignment without such consent shall be null and void and of no force and effect. iSpring shall have the right at all times to assign any of its rights or obligations under this Agreement to any of the Affiliate of iSpring or other companies authorized by iSpring to provide the Services, with prior notice to the Customer.

21. PUBLICITY.

Neither Party shall issue publicity and general marketing communications concerning their relationship without the prior written consent of the other Party and neither Party shall disclose the terms of this Agreement to any third party other than its outside counsel, auditors, and financial and technical advisors, except as required by law.

22. CHOICE OF LAW AND CONTRACTING ENTITY.

If Customer is located in the in any country except the United States of America and pays online on iSpring Sites by debit or credit card or places an order by email, Customer’s relationship is with iSpring Group FZCO, a company registered under the laws of the United Arab Emirates, and this Agreement is governed by the laws of the United Arab Emirates, without application of the UAE conflict of law rules. Any dispute arising under or in connection with this Agreement between the Customer and iSpring Group FZCO shall exclusively be resolved in a court of competent jurisdiction located in Dubai, the United Arab Emirates.

If Customer is located in the European Economic Area, the European Union, Switzerland, or the United Kingdom and places an order by email, Customer’s relationship is with iSpring Nordics, Ltd., a company registered under the laws of Finland, and this Agreement is governed by the laws of the Republic of Finland, without application of Finland’s conflict of law rules. Any dispute arising under or in connection with this Agreement between the Customer and iSpring Nordics, Ltd. shall exclusively be resolved in a court of competent jurisdiction located in Helsinki, the Republic of Finland.

If Customer is located in the United States of America and pays on iSpring Sites through PayPal or places an order by email and not serviced by iSpring Group FZCO or iSpring Nordics, Ltd., Customer’s relationship is with iSpring Solutions, Inc., a U.S. Company, located in the Commonwealth of Virginia, and this Agreement is governed by the law of the Commonwealth of Virginia, including applicable Federal Law, without application of Virginia’s conflict of law rules. Any dispute arising under or in connection with this Agreement between the Customer and iSpring Solutions, Inc. shall exclusively be resolved in a court of competent jurisdiction located in the Commonwealth of Virginia.

To the extent permitted by law, the provisions of this Agreement shall supersede any provisions of the Uniform Commercial Code as adopted or made applicable to the Software Products in any competent jurisdiction. This Agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly disclaimed and excluded.

Except as otherwise set forth in this Agreement, iSpring does not bear any responsibility nor assumes any risks if by any reason the Services, a product or a service made available through the Services breaches national law of any state. Those who access the Services do so on their own initiative and are responsible for compliance with their national laws.

Copyright © 2026 iSpring. All rights reserved. The Sites, material and all documentation are the copyrighted property of iSpring and/or its licensors and protected by copyright laws and international intellectual property treaties. iSpring and related logos, and all related product and service names, design marks and slogans are the trademarks and/or registered trademarks of iSpring and/or its licensors. All other product and service marks contained herein are the trademarks of their respective owners. Any use of the iSpring or third-party trademarks or logos without the prior written consent of iSpring or the applicable trademark owner is strictly prohibited.