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Installation issues troubleshooting

PRODUCTS:   Suite,   Converter Pro,   Presenter,   Pro,   QuizMaker

iSpring authoring tools can be installed on a Windows computer using an account that has administrator permissions. System requirements also must be met. Usually, the installation proceeds without any issues, but if you can’t install, refer to this article.

iSpring installers are .msi files. An .exe file is used as an auto-downloader for the full .msi installer and also determine the bit version of your Windows.

Common issues

  • Windows installer package error. Unsuccessful download.
    Download again, turn off antivirus.

  • User account doesn’t have full administrator privileges to install.
    Install as Administrator with Command Prompt.

  • Antivirus or antimalware software blocks installation.
    Turn off your antimalware program (e.g., Malwarebytes). Otherwise, add iSpring to trusted applications or locations.

  • An issue is caused by a third-party tool.
    Use another computer, or provide us a list of installed apps and system specs, request an iSpring remote assistance session.

Windows Installer package error


The .msi file was not fully downloaded. One of the following error messages may appear:

There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package.


Usually it is caused by antivirus software or by unstable network access. Try downloading again with antiviruses turned off. Make sure that the size of the downloading file matches the original size of the download.

Download in Chrome:
Chrome download progress bar.

Downloaded file in Windows Explorer:
iSpring Converter installation file size is 110 MB.

If its size is less than 110 MB, it means that it wasn’t fully downloaded.

Install as Administrator with Command Prompt


Sometimes your Windows account doesn’t have permissions to install software or write to the system registry, even if you are the only user of this computer. It’s okay if the installer type is an .exe, because you can use the right-click menu and sel ect Run as Administrator.
.exe file ight-click menu > Run as administrator

But the .msi installer file type doesn’t have this menu option.
No Run as administrator item in the right-click menu for the .msi file.


Therefore, we must run the Command Prompt utility (cmd.exe) as an administrator and launch the installer within this window.

cmd.exe utility in Windows 8.1. Administrator: Command Prompt.

To run an .msi with Command Prompt:

  1. 1

    Copy the path of the iSpring installation file that you downloaded. Right click on the file while holding Shift on the keyboard, and then select Copy as path.
    Copy as path item in the right-click menu, Windows
    The copied path here will be C:\Users\mikhail.kokarev\Downloads\ispring_suite_x64_8_0_0.msi

  2. 2

    Press + S to open the Search pane (or just ).

  3. 3

    Type cmd

  4. 4

    Right-click on the Command Prompt icon and select Run as Administrator, or use the key combination Ctrl + Shift + Enter.
    search fro cmd, right-click, Run as administrator
    Note: See faster way for Win 8 and later users in this article.

  5. 5

    The Administrator: Command Prompt window will open and wait for your commands. Right-click, select Paste, and then press Enter to run the installer.
    Paste right-click menu in Command Prompt
    Note: Unfortunately, you can’t use the standard keyboard shortcuts Ctrl+V or Shift+Insert in the command prompt mode, so you need to stick with right-clicking. Here is a key sequence for cmd gurus to paste text fr om the clipboard: Alt + Space, E, P.

After that an installation window will pop up:

Follow the steps in the Installation Wizard and complete the installation.

Faster way to open the Command Prompt as an Administrator

Windows 8 and 10 users can utilize the brand new feature: Quick Link menu. It is the fastest way yet to access important system tools, including Command Prompt with admin rights.

  1. 1

    Just press + X and then A to open Command Prompt as an administrator. Alternatively, right-click on the start button and sel ect an item fr om the list.
    Right-click on the Windows button (Windows 8.1 and higher) or press the Win+X key combination.

That’s it! Also, you can right-click on the windows button to access this menu. It is a great tool for power users and administrators.

Support Note

We at iSpring are always eager to help our users achieve their goals so don’t hesitate to ask. Just keep in mind that some aspects of this topic refer to complex Windows system peculiarities, and its configuration is not covered by our free support service.

If you still have any questions, please ask them in our Community Forum.

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