How Employee Training Boosts Sales, Customer Loyalty, and ROI
Mary Beth Garcia will talk about why it is important to invest in service skills training, and what benefits it will bring to your business in the future.
Aside from increased customer satisfaction and improved customer experience, investing in frontline staff training will increase employee loyalty, reduce employee turnover, and lower operational costs.
At the webinar you will learn:
- What frontline associates training is and why it’s important
- The benefits of retail training
- How training affects the success of a retail business
- Common challenges you may face
- How online learning improves performance rates
- How to build a training strategy
The webinar will be held in the format of an interview and live communication, so you will have a unique opportunity to ask experts your questions.
About the presenter
Mary Beth Garcia
Owner & CEO at MOHR Retail
Mary Beth has worked with a variety of retail and hospitality clients as a strategic partner, delivering leadership, communications, retail programs, consulting, and executive coaching for such diverse companies as Altar’d State, Ace Hardware, LVMH Ulta, and Whole Foods Market.
Natalie Taylor
eLearning expert at iSpring
Natalie is a lifelong learner with a passion for education in general and eLearning in particular. She believes that using the right eLearning strategies for corporate training, together with the proper software tools, can help businesses grow and succeed.
See more webinars
In the world of eLearning, content is king. But what happens when you're overwhelmed by a deluge of information from subject matter experts (SMEs)? How do you sift through the content chaos to create courses that truly engage and transform your learners? How do you decide which content to eliminate from the course?
If these are the kinds of questions you ask yourself, our upcoming webinar with Marina Arshavskiy is exactly what you need.
That's why training professionals, course developers, and educators are always looking for ways to create training programs that meet the needs, preferences, and goals of each learner.
Discover how iSpring Learn empowers you to craft personalized journeys with interactive content, adaptable pathways, and accessibility features
Get invitations to upcoming webinars
We’ll never share your address with other companies. All emails include an unsubscribe link, so you can opt-out at any time. See our Privacy Policy.