November 15, 11:00 AM EST

1 hour

Free

How Employee Training Boosts Sales, Customer Loyalty, and ROI

How Employee Training Boosts Sales, Customer Loyalty, and ROI
Name
Email
Phone
By clicking this button, you confirm that you have read and agree to iSpring Privacy Policy and these terms & conditions.

Mary Beth Garcia will talk about why it is important to invest in service skills training, and what benefits it will bring to your business in the future.

Aside from increased customer satisfaction and improved customer experience, investing in frontline staff training will increase employee loyalty, reduce employee turnover, and lower operational costs.

At the webinar you will learn:
- What frontline associates training is and why it’s important
- The benefits of retail training
- How training affects the success of a retail business
- Common challenges you may face
- How online learning improves performance rates
- How to build a training strategy

The webinar will be held in the format of an interview and live communication, so you will have a unique opportunity to ask experts your questions.




About the presenter

Mary Beth Garcia

Owner & CEO at MOHR Retail

Mary Beth has worked with a variety of retail and hospitality clients as a strategic partner, delivering leadership, communications, retail programs, consulting, and executive coaching for such diverse companies as Altar’d State, Ace Hardware, LVMH Ulta, and Whole Foods Market.

Mary Beth has worked with a variety of retail and hospitality clients as a strategic partner, delivering leadership, communications, retail programs, consulting, and executive coaching for such diverse companies as Altar’d State, Ace Hardware, LVMH Ulta, and Whole Foods Market.

Natalie Taylor

Senior eLearning Consultant

Natalie is a lifelong learner with a passion for education in general and eLearning in particular. She believes that using the right eLearning strategies for corporate training, together with the proper software tools, can help businesses grow and succeed.

Natalie is a lifelong learner with a passion for education in general and eLearning in particular. She believes that using the right eLearning strategies for corporate training, together with the proper software tools, can help businesses grow and succeed.

Name
Email
By clicking this button, you confirm that you have read and agree to iSpring Privacy Policy and these terms & conditions.

Featured webinars

August 6, 2025
Work faster and smarter in iSpring Learn with GenAI and RPA
Many L&D teams are now under pressure to do more with less. Tighter deadlines, fewer resources, and higher expectations from both learners and executives. You can’t afford to waste time on repetitive manual tasks. What’s the best way to get out of a routine that eats up your time? Use GenAI and robotic process automation, right in iSpring Learn. Join David Hyeshik Yoon, Microsoft MVP and iSpring Platinum Partner, as he shares real-world, everyday automation workflows that help companies improve training delivery and speed up content management, so you can focus on the work that truly needs your skills.
David Hyeshik Yoon
David Hyeshik Yoon
Microsoft MVP, CEO of 2miles
Watch  
July 30, 2025
eLearning for Nonprofits: Strategies That Work
Are you looking for effective ways to train your team and volunteers? In our webinar, you’ll discover how iSpring’s eLearning solutions can make training easier and more impactful for nonprofit organizations. Get real-world insights from nonprofit leaders who have successfully leveraged eLearning to increase engagement and drive inspiring results. Plus, participate in a live Q&A wh ere you can get your questions answered and leave with practical tips you can apply right away.
Elisa Dunstan
Elisa Dunstan
Knowledge Management Advisor at The Fred Hollows Foundation
Watch  
July 23, 2025
Mid-Year iSpring Update Overview: New ways to improve learning in your company

At iSpring, we believe that learning systems should evolve as quickly as the industry demands. Every update we roll out is based on the latest L&D trends, user feedback, and challenges we want to solve: that’s why the first half of 2025 brings so many new features to explore.


In this webinar, we’ll walk you through the most important updates across iSpring Learn, iSpring Suite, and iSpring Page from the first half of 2025. Join us for free to get a behind-the-scenes look at our update strategy and learn how to get the most out of every new feature.


Audrey Moore
Audrey Moore
eLearning Expert at iSpring Solutions | B2B and International Market Sales
Watch