FAQ
Here you can find answers to the most popular customer questions on iSpring products.
Content
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Can I set up rules to make users who failed the quiz at the end of a course review the entire course again?
Yes. Just go to Slide Properties, find the slide with the quiz, and select Branching. This is now the point at which a user can be sent back to the first slide after failing the quiz. The last step is to make the quiz start again when revisiting: place the cursor over the quiz icon and select Properties from the drop-down menu.
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How can I change the names of the slides that appear in the outline?
You can do this by going to Slide Properties on the iSpring Suite toolbar in PowerPoint and typing in a new name next to each slide.
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How can I create a standalone quiz, interaction, etc. without making it part of the course?
Just run iSpring Suite on your desktop instead of accessing it within PowerPoint and choose Quizzes/Interactions, etc. to start. If you already have a quiz created with PowerPoint, just open the quiz, click on the top left corner and choose Publish from the drop-down list.
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I created a quiz and added pictures to the quiz slides, but I can’t see them on my phone. How can I fix that?
There are two ways to add media files to your quiz: in the Form View mode or Slide view. Most likely, you added the pictures in Slide View mode, and these images can only be seen on a PC. Add pictures to questions and answers in Form View so that they appear on mobile devices as well.
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I don't want users to skip slides when viewing the course. Where can I set this up?
Change the navigation in the Player settings from Free to Limited or Forward Only.
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I know that I can create flipbooks with iSpring Suite 9 but I can't see this feature. Where can I find it?
In order to access iSpring Flip to create flipbooks, just run iSpring Suite on your desktop and choose Books.
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When I go to previous slides, the animations play again. How can I save the animations so that users don’t need to view the animations again?
You can save the animation state with iSpring Suite in the Player settings → Playback and Navigation. But you will need to use the iSpring Suite navigation buttons to move forward and backward and set up the navigation with regard to animations.
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Content Library
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How many characters or templates can I download from Content Library?
You can download an unlimited number of templates during your 1-year subscription period. By default, there is a daily limit of 100 downloads.
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I bought a multiseat subscription to Content Library to let my colleagues work with it. How can I share the login data with them?
You will need to give others access to Content Library in your account at https://www.ispringsolutions.com/login.
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I don’t know my password to sign in to my Content Library account. Where can I find it?
Use the same password that you use to log into your account at https://www.ispringsolutions.com/login.
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I have Content Library, but all of the templates and characters are locked. How can I unlock them?
You will need to log into your Content Library account. Open Templates or Characters → Click on Account in the top right corner or double click on any locked template/character to sign in. Use the email address and password from your account at https://www.ispringsolutions.com/login.
General
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Does iSpring Suite integrate with open source presentation software like LibreOffice or OpenOffice Impress?
iSpring Suite is a PowerPoint-based authoring toolkit and cannot create slides in or import presentations from software other than MS Office.
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How is the trial version different from the full version?
The iSpring Suite evaluation version is fully functional and is equal to the full version in terms of functionality and the quality of the content it produces.
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I bought iSpring Suite recently. Where can I see and manage my subscriptions?
You can find all this information in your account at www.ispringsolutions.com/login where you can see your subscriptions and access the license activations history.
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I don't see the iSpring Suite toolbar in PowerPoint anymore. What can I do?
If the iSpring add-in has disappeared from your PowerPoint ribbon, you can easily bring it back in a few simple steps.
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I need to create courses that will be published to my LMS. Can I do that with iSpring Suite?
Yes. You can create courses and upload them to your LMS with iSpring Suite. Please check what standard your LMS supports and select it when publishing the course. You can convert your courses to SCORM 2004, SCORM 1.2 and AICC, Experience API (Tin Can), or cmi5.
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Installation
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Can I install iSpring Suite on a Mac?
Currently, iSpring Suite is available for Windows OS only. We are working to make iSpring Suite compatible with other operating systems. You can also install Windows on your Mac.
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Do I need a 64-bit or 32-bit version of iSpring Suite?
The version of iSpring you use will depend on the version of Windows that your computer is running.
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I downloaded iSpring Suite and it asks me for a username and password.
iSpring Suite never asks you for a username and password. This message is sent by Microsoft, which means that you do not have full rights on your computer to install new programs. Please contact your IT support team for further assistance.
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I have Office 365 installed on my PC, but when I want to install the software, a pop-window appears that says: “You don’t have Microsoft Office installed on your PC.” What am I doing wrong?
iSpring Suite requires a fully functional desktop version of Microsoft Office 365. Most likely, you have a cloud-based version of Office. All you need to do is log into your account at www.office.com and download the desktop version.
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What are the system requirements for iSpring Suite?
Here is the entire list of system requirements for using iSpring Suite and viewing content created with iSpring.
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Managing Projects
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Can iSpring Suite courses be uploaded to Google Classroom?
Google Classroom doesn’t support HTML5 courses. But you can use it to distribute the content to your students - simply save your course as a ZIP file and attach it to a Google Classroom assignment. Your learners will be able to download the course and run it from their computer. However, you won’t be able to keep track of the learners’ progress. If you want to get full control over your students’ results and protect your courses from being transferred to third parties, upload them to an LMS.
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How can I return lost files to the presentation?
Find quizzes (.quiz), interactions (.visuals), dialog simulations (.visuals), etc. on your computer and insert them back into the presentation by adding new slides and selecting Browse instead of creating new files.
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How can I share my project with my colleagues without losing all the files?
Send them both the PowerPoint file and the source folder automatically created by iSpring that contains quizzes, interactions and other files created or added with iSpring Suite.
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I transferred my presentation to another directory on the PC and renamed it, and now all my interactions, quizzes, etc. are lost. Where can I find them?
Move the presentation back to where it was created, together with its source folder, and return to the previous name. Keep both the PowerPoint file and the source folder together under the same name, as they are connected.
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Is it okay if I store and work with projects on external drives or OneDrive?
We highly recommend that you work on your project only on local drives. Don’t keep the files created with iSpring Suite on online shared drives or external drives. This is because iSpring Suite might not have access to your local drives to create temporary files when your presentation is being created and saved.
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Multimedia
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Does iSpring support video embedded into a presentation?
Yes, it does. You can add video files from the PowerPoint toolbar. After conversion, all external video files will be embedded into your HTML5 presentation.
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What audio formats does iSpring support?
iSpring currently supports audio files in WAV, MP3, and WMA formats.
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How can I add background music so that it plays across the slides?
You can create a playlist of background music that will play during the presentation in Slide Properties.
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I want my video on the slide to continue where it left off if I go to the next slide or close the browser window and return to it later. How can I do that?
You can resume the slide with the video on it with iSpring Suite, just make sure that your video starts automatically and that both the resume and save animation state features are enabled in the Player settings.
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I want to make a screencast on how to use PowerPoint, but once I click on Screen Recording on the iSpring Suite toolbar, PowerPoint freezes. What can I do?
Access the screen recording editor by running iSpring Suite on your desktop, then choose Screencasts. When you work within the quiz editor, the interaction editor, or recording a screen in PowerPoint, it freezes.
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I want to synchronize the recorded audio/video narrations with automatic animations, but I can't see them in the Manage Narration Editor. What am I doing wrong?
Make the animations play on click instead of automatically, and you will see them on the timeline in Manage Narration.
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Publishing
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I see an error message when publishing. What should I do?
Here are some tips that can help:
- Restart your computer or close the POWERPNT.exe process in the task manager after the conversion issue and before the next conversion.
- Don't run other applications (except PowerPoint) when publishing the presentation.
- Save the presentation under a different name to a different local folder, then restart PowerPoint.
If none of these tips help, contact our support team at support@ispring.com.
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After publishing, I got a large output file. How can I decrease its size?
Embedded images, audio, and video files can significantly increase the output file size. You can make the output file smaller by choosing the output quality that lets you change the images, audio, and video compression.
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How can I change my presentation size and scale?
You can easily do that when publishing. Just proceed to publish your presentation and select Size.
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I added video narrations to the slides but can't see them after publishing. What can I do?
Turn on the video lecture player or enable the video presenter to show video narrations in the Player settings.
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I publish my presentations to video format, but I can't see the video narrations recorded with iSpring Suite. What am I doing wrong?
Video narrations added or recorded with iSpring Suite will not play after publishing your presentation to video; this only happens if you convert your project to HTML5 or SCORM. Save the recordings on your computer and add them through the Insert tab of PowerPoint. Don’t forget to make the video play automatically so that it shows up even if you convert your presentation to MP4 video.
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I want to see if iSpring Suite is compatible with my LMS. Where can I find this information?
Check the list of supported LMS here: https://www.ispringsolutions.com/supported-lms.
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In iSpring Suite 8, I was able to publish my presentations to .exe. Is there any way to convert my slides to .exe with iSpring Suite 9?
There is no way to publish your presentation to .exe with iSpring Suite anymore (we stopped supporting Flash), but you can easily do that with the EXE packager created by iSpring.
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The pictures and video files added to the slides are blurry after being converted to HTML5. How can I fix this?
You can improve the quality of pictures, videos, and audio files prior to publishing.
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What output files can be created?
HTML5, MP4 video, SCORM 1.2, SCORM 2004, AICC, xAPI, and cmi5. You can also upload your content to iSpring Cloud, iSpring Learn LMS, and YouTube directly from iSpring Suite.
Registration
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I entered my registration name and the license key, but I see an error message. What am I doing wrong?
If you see an error message when entering your registration name and the license key you received via email after your order was processed, please try:
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I have a concurrent license. Where can it be installed and activated?
The first step is to install a license management console either on your company's server or on any other computer that users can connect to. The second step is to install iSpring Suite on users' computers and activate the license indicating the server/computer's name with the license management console installed.
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I need to transfer iSpring Suite to my other computer. How can I do that?
You will need to deactivate the iSpring Suite license on your current computer first. Run PowerPoint → iSpring Suite toolbar → Help → About → Change license key and choose Deactivate.
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My PC has crashed and I can’t activate iSpring Suite. It says the number of activations has exceeded the limit. What should I do?
You will need to either deactivate the license in your account at https://www.ispringsolutions.com/login or contact our support team so they can do it in the database.
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Where can I get the version number and license key for my iSpring Suite?
On the iSpring Suite toolbar, click the Help button and choose About from the menu.
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Where should I enter the license key I received after purchase?
After you make a purchase and your order is processed, you should receive an automatic registration email containing your registration name and license key. To register your evaluation copy, you need to do the following:
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