iSpring Suite Support

Yes, we have a 30-day money-back guarantee for a lifetime license of iSpring desktop products.

Just run iSpring Suite on your desktop instead of accessing it within PowerPoint and choose Quizzes/Interactions, etc. to start. If you already have a quiz created with PowerPoint, just open the quiz, click on the top left corner and choose Publish from the drop-down list.

There are two ways to add media files to your quiz: in the Form View mode or Slide view. Most likely, you added the pictures in Slide View mode, and these images can only be seen on a PC. Add pictures to questions and answers in Form View so that they appear on mobile devices as well.

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You can save the animation state with iSpring Suite in the Player settings → Playback and Navigation. But you will need to use the iSpring Suite navigation buttons to move forward and backward and set up the navigation with regard to animations.
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You will need to log into your Content Library account. Open Templates or Characters → Click on Account in the top right corner or double click on any locked template/character to sign in. Use the email address and password from your account at  https://www.ispringsolutions.com/login. 

Use the same password that you use to log into your account at https://www.ispringsolutions.com/login.

You will need to give others access to Content Library in your account at https://www.ispringsolutions.com/login.
Watch our video tutorial. 

You can download an unlimited number of templates during your 1-year subscription period. By default, there is a daily limit of 100 downloads.

You can find all this information in your account at www.ispringsolutions.com/login where you can see your subscriptions and access the license activations history.

If the iSpring add-in has disappeared from your PowerPoint ribbon, you can easily bring it back in a few simple steps.

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iSpring Suite is a PowerPoint-based authoring toolkit and cannot create slides in or import presentations from software other than MS Office.

The version of iSpring you use will depend on the version of Windows that your computer is running.

iSpring Suite requires a fully functional desktop version of Microsoft Office 365. Most likely, you have a cloud-based version of Office. All you need to do is log into your account at www.office.com and download the desktop version.

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iSpring Suite never asks you for a username and password. This message is sent by Microsoft, which means that you do not have full rights on your computer to install new programs. Please contact your IT support team for further assistance.

Move the presentation back to where it was created, together with its source folder, and return to the previous name

We highly recommend that you work on your project only on local drives. Don’t keep the files created with iSpring Suite on online shared drives or external drives. This is because iSpring Suite might not have access to your local drives to create temporary files when your presentation is being created and saved.
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Google Classroom doesn’t support HTML5 courses. But you can use it to distribute the content to your students - simply save your course as a ZIP file and attach it to a Google Classroom assignment. Your learners will be able to download the course and run it from their computer. However, you won’t be able to keep track of the learners’ progress. If you want to get full control over your students’ results and protect your courses from being transferred to third parties, upload them to an LMS.

Yes, it does. You can add video files from the PowerPoint toolbar. After conversion, all external video files will be embedded into your HTML5 presentation.

iSpring currently supports audio files in WAV, MP3, and WMA formats.

Make the animations play on click instead of automatically, and you will see them on the timeline in Manage Narration.
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You can create a playlist of background music that will play during the presentation in Slide Properties.
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You can resume the slide with the video on it with iSpring Suite, just make sure that your video starts automatically and that both the resume and save animation state features are enabled in the Player settings.

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There is no way to publish your presentation to .exe with iSpring Suite anymore (we stopped supporting Flash), but you can easily do that with the EXE packager created by iSpring.

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Check the list of supported LMS here: https://www.ispringsolutions.com/supported-lms.

Video narrations added or recorded with iSpring Suite will not play after publishing your presentation to video; this only happens if you convert your project to HTML5 or SCORM. Save the recordings on your computer and add them through the Insert tab of PowerPoint. Don’t forget to make the video play automatically so that it shows up even if you convert your presentation to MP4 video.

Turn on the video lecture player or enable the video presenter to show video narrations in the Player settings.

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You can improve the quality of pictures, videos, and audio files prior to publishing.

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Embedded images, audio, and video files can significantly increase the output file size. You can make the output file smaller by choosing the output quality that lets you change the images, audio, and video compression.

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On the iSpring Suite toolbar, click the Help button and choose About from the menu.

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You will need to either deactivate the license in your account at https://www.ispringsolutions.com/login or contact our support team so they can do it in the database.

You will need to deactivate the iSpring Suite license on your current computer first. Run PowerPoint → iSpring Suite toolbar → Help → About → Change license key and choose Deactivate.

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