iSpring Suite Support

Yes. Just go to Slide Properties, find the slide with the quiz, and select Branching. This is now the point at which a user can be sent back to the first slide after failing the quiz. The last step is to make the quiz start again when revisiting: place the cursor over the quiz icon and select Properties from the drop-down menu.

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You can do this by going to Slide Properties on the iSpring Suite toolbar in PowerPoint and typing in a new name next to each slide.

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Just run iSpring Suite on your desktop instead of accessing it within PowerPoint and choose Quizzes/Interactions, etc. to start. If you already have a quiz created with PowerPoint, just open the quiz, click on the top left corner and choose Publish from the drop-down list.

There are two ways to add media files to your quiz: in the Form View mode or Slide view. Most likely, you added the pictures in Slide View mode, and these images can only be seen on a PC. Add pictures to questions and answers in Form View so that they appear on mobile devices as well.

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Change the navigation in the Player settings from Free to Limited or Forward Only.

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In order to access iSpring Flip to create flipbooks, just run iSpring Suite on your desktop and choose Books.

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You can save the animation state with iSpring Suite in the Player settings → Playback and Navigation. But you will need to use the iSpring Suite navigation buttons to move forward and backward and set up the navigation with regard to animations.
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You can download an unlimited number of templates during your 1-year subscription period. By default, there is a daily limit of 100 downloads.

You will need to give others access to Content Library in your account at https://www.ispringsolutions.com/login.
Watch our video tutorial. 

Use the same password that you use to log into your account at https://www.ispringsolutions.com/login.

You will need to log into your Content Library account. Open Templates or Characters → Click on Account in the top right corner or double click on any locked template/character to sign in. Use the email address and password from your account at  https://www.ispringsolutions.com/login. 

iSpring Suite is a PowerPoint-based authoring toolkit and cannot create slides in or import presentations from software other than MS Office.

The iSpring Suite evaluation version is fully functional and is equal to the full version in terms of functionality and the quality of the content it produces.

You can find all this information in your account at www.ispringsolutions.com/login where you can see your subscriptions and access the license activations history.

If the iSpring add-in has disappeared from your PowerPoint ribbon, you can easily bring it back in a few simple steps.

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Yes. You can create courses and upload them to your LMS with iSpring Suite. Please check what standard your LMS supports and select it when publishing the course. You can convert your courses to SCORM 2004, SCORM 1.2 and AICC, Experience API (Tin Can), or cmi5.

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Currently, iSpring Suite is available for Windows OS only. We are working to make iSpring Suite compatible with other operating systems. You can also install Windows on your Mac.

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The version of iSpring you use will depend on the version of Windows that your computer is running.

iSpring Suite never asks you for a username and password. This message is sent by Microsoft, which means that you do not have full rights on your computer to install new programs. Please contact your IT support team for further assistance.

iSpring Suite requires a fully functional desktop version of Microsoft Office 365. Most likely, you have a cloud-based version of Office. All you need to do is log into your account at www.office.com and download the desktop version.

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Here is the entire list of system requirements for using iSpring Suite and viewing content created with iSpring.

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Google Classroom doesn’t support HTML5 courses. But you can use it to distribute the content to your students - simply save your course as a ZIP file and attach it to a Google Classroom assignment. Your learners will be able to download the course and run it from their computer. However, you won’t be able to keep track of the learners’ progress. If you want to get full control over your students’ results and protect your courses from being transferred to third parties, upload them to an LMS.

Find quizzes (.quiz), interactions (.visuals), dialog simulations (.visuals), etc. on your computer and insert them back into the presentation by adding new slides and selecting Browse instead of creating new files.

Send them both the PowerPoint file and the source folder automatically created by iSpring that contains quizzes, interactions and other files created or added with iSpring Suite.

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Move the presentation back to where it was created, together with its source folder, and return to the previous name. Keep both the PowerPoint file and the source folder together under the same name, as they are connected.
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We highly recommend that you work on your project only on local drives. Don’t keep the files created with iSpring Suite on online shared drives or external drives. This is because iSpring Suite might not have access to your local drives to create temporary files when your presentation is being created and saved.
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Yes, it does. You can add video files from the PowerPoint toolbar. After conversion, all external video files will be embedded into your HTML5 presentation.

iSpring currently supports audio files in WAV, MP3, and WMA formats.

You can create a playlist of background music that will play during the presentation in Slide Properties.
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You can resume the slide with the video on it with iSpring Suite, just make sure that your video starts automatically and that both the resume and save animation state features are enabled in the Player settings.

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Access the screen recording editor by running iSpring Suite on your desktop, then choose Screencasts. When you work within the quiz editor, the interaction editor, or recording a screen in PowerPoint, it freezes.

Make the animations play on click instead of automatically, and you will see them on the timeline in Manage Narration.
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Here are some tips that can help:

1. Restart your computer or close the POWERPNT.exe process in the task manager after the conversion issue and before the next conversion.
2. Don't run other applications (except PowerPoint) when publishing the presentation.
3. Save the presentation under a different name to a different local folder, then restart PowerPoint.

If none of these tips help, contact our support team at support@ispring.com.

Embedded images, audio, and video files can significantly increase the output file size. You can make the output file smaller by choosing the output quality that lets you change the images, audio, and video compression.

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You can easily do that when publishing. Just proceed to publish your presentation and select Size.

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Turn on the video lecture player or enable the video presenter to show video narrations in the Player settings.

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Video narrations added or recorded with iSpring Suite will not play after publishing your presentation to video; this only happens if you convert your project to HTML5 or SCORM. Save the recordings on your computer and add them through the Insert tab of PowerPoint. Don’t forget to make the video play automatically so that it shows up even if you convert your presentation to MP4 video.

Check the list of supported LMS here: https://www.ispringsolutions.com/supported-lms.

There is no way to publish your presentation to .exe with iSpring Suite anymore (we stopped supporting Flash), but you can easily do that with the EXE packager created by iSpring.

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You can improve the quality of pictures, videos, and audio files prior to publishing.

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HTML5, MP4 video, SCORM 1.2, SCORM 2004, AICC, xAPI, and cmi5. You can also upload your content to iSpring Cloud, iSpring Learn LMS, and YouTube directly from iSpring Suite.

If you see an error message when entering your registration name and the license key you received via email after your order was processed, please try:

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The first step is to install a license management console either on your company's server or on any other computer that users can connect to. The second step is to install iSpring Suite on users' computers and activate the license indicating the server/computer's name with the license management console installed.

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You will need to deactivate the iSpring Suite license on your current computer first. Run PowerPoint → iSpring Suite toolbar → Help → About → Change license key and choose Deactivate.

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You will need to either deactivate the license in your account at https://www.ispringsolutions.com/login or contact our support team so they can do it in the database.

On the iSpring Suite toolbar, click the Help button and choose About from the menu.

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After you make a purchase and your order is processed, you should receive an automatic registration email containing your registration name and license key. To register your evaluation copy, you need to do the following:
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