iSpring Suite Support
Popular Question
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Where should I enter the License Key I got after purchase?
After you make a purchase and your order is processed, you should receive an automatic registration e-mail with your Registration Name and License Key. To register your evaluation copy, you need to do the following:
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Where can I get the version number and license key of my iSpring Suite?
On the iSpring Suite toolbar, click the Help button and choose About in the menu.
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How can I optimize the output content for publishing to the web?
It is important to make your content compact for web publishing.
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After publishing, I got a large output file. How can I decrease its size?
Embedded images, audio and video files can significantly increase the output file size. You can make the output file smaller by choosing the output quality which lets you change the images, audio, and video compression.
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How can I publish my presentation for the web?
To upload your presentation to the web, you need to have access to an FTP account of the site where you wish to put your presentation. If you have an iSpring product installed on your computer, please follow the instructions below:
General
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How is a trial version different from the full version?
The iSpring Pro evaluation version is fully functional and is absolutely equal to the full version in terms of functionality and quality of content it produces.
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I don't see iSpring Suite toolbar in PowerPoint. What can I do?
If the iSpring add-in has disappeared from your PowerPoint ribbon, you can easily bring it back in a few simple steps.
Installation
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I downloaded iSpring, but it won't install. What can I do?
Sometimes, files downloaded from the Web may be broken in the process of downloading.
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Do I need a 64-bit or 32-bit version of iSpring Suite?
The version of iSpring product depends on the version of Windows that your computer is running.
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What are the system requirements for using iSpring?
Here is the entire list of system requirements for using iSpring Suite and viewing content created with iSpring.
Multimedia
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Can I sync a single audio file (narration) with a whole presentation?
You can synchronize the audio file with the entire presentation using PowerPoint tools or do it using iSpring Pro/iSpring Presenter.
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Does iSpring support video embedded into a presentation?
Yes, it does. You can add video files from the PowerPoint toolbar. After conversion, all external video files will be embedded into your HTML5 presentation.
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Can I synchronize a single video narration with several slides?
Yes, starting from the 6.0 version, iSpring Pro features Media Editor that allows synchronizing a single video file with the whole presentation. iSpring provides accurate synchronization with slides and animations as well. To sync single video with several slides, please follow the instructions:
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What audio file formats does iSpring support?
iSpring currently supports audio files in .WAV, .MP3 and .WMA format.
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Why can't I import my audio files?
If you have specified background audio file(s) for an entire presentation or for particular slides, but it doesn't appear in your Flash presentation, please make sure that
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The video file in my HTML5 presentation doesn't play. Why?
You can insert video files of various formats into your presentation: .AVI, .MOV, .MPG, .MPEG, .ASF, .WMV.
Output Content
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How to change your presentation size and scale?
You can change the size and scale of your output presentation to make it fit your webpage design even smoother.
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Is it possible to have a button in a slide that can launch another file?
It is very easy to do this with PowerPoint and iSpring. On the PowerPoint toolbar, choose the "Insert" tab, then "Shapes", draw a new shape on the slide, and then link the shape with any file.
Publishing
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Is there any limitation on the number of slides in a PowerPoint presentation that can be published by iSpring?
Yes, there is a limitation of Flash technology and it only influences very large presentations.
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I see an error message when publishing. What should I do?
If you see the error message similar to the set below:
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I need to define titles for the presentation and slides. Is it possible?
To specify the title of your presentation, please click Publish button on iSpring toolbar and fill
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How can I publish my presentation for the web?
To upload your presentation to the web, you need to have access to an FTP account of the site where you wish to put your presentation. If you have an iSpring product installed on your computer, please follow the instructions below:
Purchase and Discounts
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I am a registered user of iSpring Suite and would like to have the latest version. Can I get any discounts?
Our existing customers are offered a discount for upgrades that varies depending on your product version. Please contact our sales team to receive a discount.
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What's the difference between a Business and an Educational License?
A Business License grants you the right to use iSpring Suite on one office computer and one home PC or laptop for commercial purposes.
Registration
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How to deactivate iSpring products?
If you are completely uninstalling iSpring from your computer, the program will ask you if you would like to deactivate the license. In case you would like to keep iSpring installed in your system, but at the same time you want to deactivate it, here is an instruction on how to do it.
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I entered my Registration Name and the License Key but I see an error message. What am I doing wrong?
If you are entering your Registration Name and the License Key you received via e-mail after your order was processed and you see an error message, please review the following points:
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Where can I get the version number and license key of my iSpring Suite?
On the iSpring Suite toolbar, click the Help button and choose About in the menu.
-
Where should I enter the License Key I got after purchase?
After you make a purchase and your order is processed, you should receive an automatic registration e-mail with your Registration Name and License Key. To register your evaluation copy, you need to do the following:
Size and Compression
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How does the content quality influence the size of the output file?
Embedded audio and video files greatly increase the published file size. iSpring Suite lets you control the quality level and thus the size of the output file.
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After publishing, I got a large output file. How can I decrease its size?
Embedded images, audio and video files can significantly increase the output file size. You can make the output file smaller by choosing the output quality which lets you change the images, audio, and video compression.
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How can I optimize the output content for publishing to the web?
It is important to make your content compact for web publishing.