iSpring Suite Support

The iSpring Pro evaluation version is fully functional and is absolutely equal to the full version in terms of functionality and quality of content it produces.

If the iSpring add-in has disappeared from your PowerPoint ribbon, you can easily bring it back in a few simple steps.

Sometimes, files downloaded from the Web may be broken in the process of downloading.

The version of iSpring product depends on the version of Windows that your computer is running.

Here is the entire list of system requirements for using iSpring Suite and viewing content created with iSpring.

You can synchronize the audio file with the entire presentation using PowerPoint tools or do it using iSpring Pro/iSpring Presenter.

Yes, it does. You can add video files from the PowerPoint toolbar. After conversion, all external video files will be embedded into your HTML5 presentation.

Yes, starting from the 6.0 version, iSpring Pro features Media Editor that allows synchronizing a single video file with the whole presentation. iSpring provides accurate synchronization with slides and animations as well. To sync single video with several slides, please follow the instructions:

iSpring currently supports audio files in .WAV, .MP3 and .WMA format.

If you have specified background audio file(s) for an entire presentation or for particular slides, but it doesn't appear in your Flash presentation, please make sure that

You can insert video files of various formats into your presentation: .AVI, .MOV, .MPG, .MPEG, .ASF, .WMV.

You can change the size and scale of your output presentation to make it fit your webpage design even smoother.

It is very easy to do this with PowerPoint and iSpring. On the PowerPoint toolbar, choose the "Insert" tab, then "Shapes", draw a new shape on the slide, and then link the shape with any file. 

Yes, there is a limitation of Flash technology and it only influences very large presentations.

If you see the error message similar to the set below:

To specify the title of your presentation, please click Publish button on iSpring toolbar and fill

Our existing customers are offered a discount for upgrades that varies depending on your product version. Please contact our sales team to receive a discount.

A Business License grants you the right to use iSpring Suite on one office computer and one home PC or laptop for commercial purposes.

If you are completely uninstalling iSpring from your computer, the program will ask you if you would like to deactivate the license. In case you would like to keep iSpring installed in your system, but at the same time you want to deactivate it, here is an instruction on how to do it.

If you are entering your Registration Name and the License Key you received via e-mail after your order was processed and you see an error message, please review the following points:

On the iSpring Suite toolbar, click the Help button and choose About in the menu. 

After you make a purchase and your order is processed, you should receive an automatic registration e-mail with your Registration Name and License Key. To register your evaluation copy, you need to do the following:

Embedded audio and video files greatly increase the published file size. iSpring Suite lets you control the quality level and thus the size of the output file.

Embedded images, audio and video files can significantly increase the output file size. You can make the output file smaller by choosing the output quality which lets you change the images, audio, and video compression.

It is important to make your content compact for web publishing.