My hyperlinks won't open. How do I fix this?

PRODUCTS:   Visuals
Most likely problems with opening hyperlinks are connected with either the security restrictions of your Internet browser that doesn't allow opening pop-up windows, or with your Flash player plug-in that prevents you from opening URLs in local Flash files.

First of all, make sure that the hyperlink has been created correctly: put your mouse cursor over a hyperlink and see if it changes to a hand. If it does, please do the following:
  1. Open Adobe Flash Player Settings.
  2. Click Always Allow and hit Add location as shown on the screenshot below:

    A trusted location here is a file or a folder that uses milder security settings and thus allows navigating between the hyperlinks in it.
  3. Then simply browse for the Flash presentation with broken hyperlinks or for the folder where it is stored:

  4. Play your Flash interaction and enjoy navigating between the hyperlinks!

Note: the instructions above are only applicable when your Flash interaction is stored on your local computer. After being uploaded to the Internet, hyperlinks will work regardless of the security restrictions on both your browser and the Flash player plug-in.

If you still have any questions, please ask them in our Community Forum.