Your all-in-one retail solution

Excel in sales and customer service with cost-effective online training for store employees, itinerant staff, and dealers.

Do any of these sound familiar?

Instructor-led training blows the budget

As the company scales, ILT costs grow dramatically, while the retail company has less direct control of sales reps' knowledge and skills.

Sales reps lack product knowledge

As the product line expands, employees might confuse different products, thereby misleading and losing clients.

Customer service drops in quality

Sales reps across multiple locations might follow different procedures, providing inconsistent levels of customer service.

An integrated solution for effective in-house training

Train retail staff online to boost sales, and improve customer service

Onboard new hires, launch product knowledge courses, and train customer sales and service techniques quickly. Track your staff’s progress in real time.

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Create courses in record time to drive results

Simply transform existing PowerPoint presentations into full-fledged online training. Teach best practices, engage in customer role-play scenarios, and easily assess employee knowledge.

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Cover any retail training scenario

New employee onboarding

Get new hires up to speed faster

iSpring will jumpstart your employee training, no matter how large and dispersed your team is. Upload instructions, job descriptions, product catalogs, and checklists. Assign them to all newcomers, and rest assured that every employee gets the same consistent welcome training.

Product training

Keep employees up to date with new products, procedures, and promotions

Build a course right on the platform quickly, send it out to any number of learners, and see who studied it immediately. You can track which teams or individual learners haven’t completed training and might need a nudge.

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We'd love to show you how iSpring can help launch effective retail training.

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Сustomer service and sales training

Train staff on sales techniques in a risk-free environment

Turn existing scripts into interactive online role-plays that imitate customer interaction. Your staff can practice negotiation and objection-handling techniques in different scenarios without the risk of losing a sale. You can provide valuable feedback on every step of the simulation.

Knowledge assessment

Evaluate employee learning performance

Enhance your courses with effective online quizzes to check knowledge retention after each chapter or module. Select from 14 interactive knowledge checks to meet all your training needs.

Get the most out of technology to grow retail talent efficiently

Robust learning analytics

Get a complete picture of retail sales training with detailed reports. Track the progress of every store, department, and employee in real time to identify underperformers promptly and help them upgrade their level of service. Leverage gamification to build dynamic leaderboards presenting top learners in the LMS.
Robust learning analytics

Flexible mobile learning on the go

Retail employees can take courses and quizzes on their devices via the mobile app, anytime and anywhere. Even a poor internet connection won`t be an issue – the LMS app enables learners to access learning content offline and saves all progress.
Flexible mobile learning on the go

Burden-free retraining for retail employees

You can immediately identify those who need retraining and run this check hassle-free. Lighten your workload by automating regular appraisals and assigning retraining courses in a few clicks. It will be a great aid to recurring compliance training as well.
Burden-free retraining for retail employees
Robust learning analytics
Flexible mobile learning on the go
Burden-free retraining for retail employees

Retail businesses worldwide choose iSpring

Success stories from our retail customers

We cut training expenses to a quarter of the previous cost

With iSpring, we launched our first eLearning program, trained 113 employees from various locations across the globe in three months, and created 5 learning tracks for two of our brands: Bioderma and Esthederm.

From a financial point of view, we've cut travel expenses to a quarter of the previous cost. Before iSpring, each of our 4 international trainers made over 14 business trips a year, each of which cost us roughly €1,000.

Ahmed TahaTraining

Manager at NAOS Bioderma

We're training more than 250 employees across the country

Thanks to iSpring, our employees can take training whenever their schedules allow. Currently, we have more than 300 courses available 24/7 on their learning portal.

The mobile app allows field-based managers to download courses to be available offline. From a usability perspective, iSpring Learn is very easy. It looks almost like Netflix! Because it has such a familiar user interface, our rollout was very smooth.

Josephine Poelma

Executive Director of Learning and Development at Oticon, Inc.

We have reached over 90 people in 7 countries in less than a year

With iSpring Learn LMS, not only could we provide learning materials to sales reps, but we could also see how much time they spent on a certain topic, which content items were popular, etc. We also started using iSpring as a presentation tool for our marketing activities.

So far, we have 548 different courses in the account and reached 94 sales representatives and managers. Our response rate is 100% for active users who need iSpring for their daily routine on the field.

Ivan Vukoja

Business Development Director at L'Oréal Adria-Balkan

With iSpring, we've made onboarding two times faster

In 2016, we increased staff by 20% and opened three new offices. We were looking for a quick and effective way to train new employees. Instructor-led training wasn't an option, because new hires would have to live in Moscow for 2 months to get certified training.

With eLearning powered by iSpring, we reduced onboarding time from 2 months to 3 weeks. New hires could get up to speed much faster. As a result, our offices were able to increase the volume of incoming orders several times over.

Igor Gaponov

Training Center Head at Honeywell

Award-winning eLearning software

iSpring wins prestigious awards every year from top industry analysts such as the Brandon Hall Group, Capterra, eLearning Industry, G2 Crowd, to name a few.

The Best eLearning Authoring Tools (2023)

Best LMS (2023)

Leader Product at G2 (Spring 2023)

Best Support (Spring 2023)

Best LMS Solutions For Hybrid Learning Courses (2023)

Top Gamification LMS (2023)

Top LMS Tools For Skills Development And Assessment (2023)

Best LMS For Healthcare, Medical & Telemedicine (2023)

Best LMS Software To Use When Working Remotely (2023)

Best Authoring Tools For Game Design And Visual Storytelling (2023)

Top LMS for Employee Training (2023)

Leader Product at G2 (Winter 2023)

Top Compliance Training LMS Software (2023)

Tech & Learning Awards of Excellence: Best of 2022

The Gartner Digital Markets badges from Capterra, GetApp, and SoftwareAdvice are trademarks and service marks of Gartner, Inc. and/or its affiliates are used herein with permission. All rights reserved.

SoftwareAdvice Best Customer Support (2022)

The Gartner Digital Markets badges from Capterra, GetApp, and SoftwareAdvice are trademarks and service marks of Gartner, Inc. and/or its affiliates are used herein with permission. All rights reserved.

Software Advice Frontrunners in the Mobile Learning category (2022)

The Gartner Digital Markets badges from Capterra, GetApp, and SoftwareAdvice are trademarks and service marks of Gartner, Inc. and/or its affiliates are used herein with permission. All rights reserved.

Capterra's Shortlist of Mobile Learning Category for iSpring Learn (2022)

Leader Product at G2 (Fall 2022)

Training Magazine Network Choice Awards, LMS (2022)

Training Magazine Network Choice Awards, Authoring Tools (2022)

The Best Learning Management Systems based on User Experience (2022)

LMS Companies Watch List at Training Industry (2022)

Best LMS based on Customer Experience (2022)

Top LMS for Blended Learning (2022)

Top Social And Collaborative Learning Platforms (2022)

Leader Product at G2 (Summer 2022)

Gold Globee winner for Customer Service Department of the Year in the 2022 IT World Awards

Top LMS Platforms For Product Training (2022)

The Gartner Digital Markets badges from Capterra, GetApp, and SoftwareAdvice are trademarks and service marks of Gartner, Inc. and/or its affiliates are used herein with permission. All rights reserved.

Capterra's Shortlist of eLearning Authoring Tools Category

Top Rated 2022

Top Microlearning LMS Software For Corporate Training (2022)

Top LMS (2022) by Crozdesk

Top LMS Training Software With Learning Analytics Tools (2022)

The Best LMS Offering Free Trials (2022)

Leader Product at G2 (Spring 2022)

Top Gamification Learning Management Systems (2022)

Top Cloud-Based LMS (2022)

Top Authoring Tools for User Experience (2022)

Top Employee Training LMS Platforms In 2022

The Best eLearning Authoring Tools (2022)

The Best Learning Management Systems (2022)

Top Mobile Learning Platforms (2022)

Top Compliance Training LMS Software (2022)

Top LMS Solutions For Telecommunication And IT Companies 2022

Leader Product at G2 (Winter 2022)

The Gartner Digital Markets badges from Capterra, GetApp, and SoftwareAdvice are trademarks and service marks of Gartner, Inc. and/or its affiliates are used herein with permission. All rights reserved.

Capterra's Shortlist of Mobile Learning Category for iSpring Learn (2021)

The Gartner Digital Markets badges from Capterra, GetApp, and SoftwareAdvice are trademarks and service marks of Gartner, Inc. and/or its affiliates are used herein with permission. All rights reserved.

Best Customer Support for iSpring Suite by Software Advice (2021)

LMS Companies Watch List (2021)

Training Magazine Network Choice Awards, Authoring Tools (2021)

Training Magazine Network Choice Awards, LMS (2021)

Top 20 LMS Software based on customer experience (2021)

Top 20 LMS Software Based on User Experience (2021)

Top LMS for Blended Learning (2021)

Gold Globee winner for Customer Service & Support Department of the Year (2021)

Top Rated 2021 at Trustradius

The Gartner Digital Markets badges from Capterra, GetApp, and SoftwareAdvice are trademarks and service marks of Gartner, Inc. and/or its affiliates are used herein with permission. All rights reserved.

FrontRunner by Software Advice (2021)

The Gartner Digital Markets badges from Capterra, GetApp, and SoftwareAdvice are trademarks and service marks of Gartner, Inc. and/or its affiliates are used herein with permission. All rights reserved.

Category Leader for iSpring Learn by GetApp (2021)

Best Support
Product at G2
(Spring 2021)

Bronze Brandon​ ​Hall Award for Best Advance in Content Authoring Technology (2021)

The Gartner Digital Markets badges from Capterra, GetApp, and SoftwareAdvice are trademarks and service marks of Gartner, Inc. and/or its affiliates are used herein with permission. All rights reserved.

Category Leader in the LMS Category (2020)

Best Authoring Tools at eLearning Industry (2020)

Best LMS at eLearning Industry (2020)

Choice Awards
by Training Magazine Network
(2020)

Best Support
at G2 (2020)

TOP-20 Authoring Tools
by Training Industry (2020)

Leader in LMS category
at Crozdesk (2020)

Leading LMS for
Training and Onboarding
by Crozdesk (2020)

Choice Awards for Authoring Tool by Training Magazine Network (2019)

Gold Customer Sales and Service World Awards
for Tech Support (2019)

TOP-20 Authoring Tools by Training Industry (2019)

The Gartner Digital Markets badges from Capterra, GetApp, and SoftwareAdvice are trademarks and service marks of Gartner, Inc. and/or its affiliates are used herein with permission. All rights reserved.

#1 Learning Management System
at GetApp (Q2 2018)

TOP-20 Authoring Tool Companies by Training Industry (2018)

The Gartner Digital Markets badges from Capterra, GetApp, and SoftwareAdvice are trademarks and service marks of Gartner, Inc. and/or its affiliates are used herein with permission. All rights reserved.

FrontRunner for Learning Management at Software Advice (2018)

Gold Brandon Hall Award for Best Advance in Learning Management Technology for SMB (2018)

Gold Brandon Hall Award for Best Advance in Content Authoring Technology (2018)

Finalist in Best Authoring / Development Tool for Educators CODiE Award (2017)

The Gartner Digital Markets badges from Capterra, GetApp, and SoftwareAdvice are trademarks and service marks of Gartner, Inc. and/or its affiliates are used herein with permission. All rights reserved.

Best Tech Support
by Capterra (2017)

Gold Brandon​ ​Hall Award for Best Advance in Content Authoring Technology (2016)

Gold Brandon Hall Award for Best Advance in Content Authoring Technology (2013)

Gold Brandon Hall Award for Best Advance in Technology for Rapid Authoring (2010)

Gold Brandon​ ​Hall Award for Best Advance in Learning Management Technology for Small and Medium-Sized Businesses (2022)

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