Licensing and Sales FAQ
What is the order delivery time?
All iSpring Products are delivered electronically. Here's the delivery timeline:
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Online Payments: License details are typically emailed within one business day, but often arrive even faster.
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Check or Bank Transfer Payments: Details will be sent after we receive your payment, which may take up to two weeks.
Do you offer a money-back guarantee?
We want you to be completely satisfied with your experience! If you're ever unhappy with an iSpring desktop product subscription and would like a refund, please share the reasons with us in detail. Our Customer Care and Support Teams are here to assist and will handle each refund request on a case-by-case basis, doing their best to address the issue.
Please note that iSpring products purchased during special offers and SaaS products like iSpring Learn are not covered by the money-back guarantee. You are welcome to try out the features and options of our SaaS products during the 14-day free trial to make sure they meet your requirements perfectly.
Which credit cards do you accept?
Can I upgrade from one product to another?
Yes, you are more than welcome to upgrade your license from iSpring Converter Pro, iSpring QuizMaker or another desktop tool to our comprehensive authoring toolkit, iSpring Suite. Simply contact us to get a special price and upgrade your current license.