Remote Assistance

If you have faced a difficult issue while installing or using iSpring software, the Remote Assistance Service will help you out.

iSpring Remote Assistance implies close examination of your system within the framework of the real-time screen sharing. During the Remote Assistance session an iSpring Support expert, basing on his knowledge and experience, will work out the best way to eliminate the issue.

$99.00

* * Priority Support members: (-20%) $79.00

After you purchase the Remote Assistance Service:

• iSpring Support engineer contacts you within 1 business day
• The 1-hour Remote Assistance session is scheduled for the time most convenient for you
• We provide the instructions about the Remote Assistance process and the required software
• iSpring expert remotely accesses and diagnoses your computer to eliminate the problem
• We provide free follow-up Remote Assistance if the issue isn’t eliminated during 1-hour session
• The detailed Remote Assistance session report is provided

Please note that during the secure Remote Assistance session iSpring Support engineer can temporarily control your mouse and keyboard; you maintain control over your machine and can either disconnect the session or take control from the technician at any time. iSpring Support engineer guarantees that your privacy and security will never be compromised during the session.

If the issue in question is related to iSpring bug, the Remote Assistance fee is refunded. The decision upon if the issue is connected to iSpring bug is the prerogative of iSpring expert. iSpring can’t guarantee that every issue will be resolved, fee as well refunded in this case.

Carried out by highly-professional experts, iSpring Remote Assistance Service provides real-time assistance with your product questions and ensures personal approach to each case. By providing a quick and professional resolution of a problem by iSpring most qualified experts, Remote Assistance Service favors your pleasant and useful experience with iSpring software.