iSpring FAQ

The problem might occur because not all of the components were installed successfully. To be sure that the reinstallation process completes fine, please follow the instructions below:

• Close all programs on your computer.
• Uninstall all of the versions of iSpring Pro (Start -> All programs -> iSpring Pro -> Uninstall iSpring Pro)
• Find the following folder on your computer: "C:\Program Files\Common Files\iSpring Solutions"
• Remove this folder from your computer.
• Download the latest version of iSpring Pro.

After that, please check if iSpring tab shows up in your PowerPoint. If the problem still exists, please, follow the instructions shown in the pictures below.

1. Open PowerPoint2007, click Office button and select PowerPoint options.



2. In the window opened select Add-Ins tab from the right hand menu. Then select Disabled Items rom Manage drop-down menu and click Go



3. Select iSpring Pro addin fron the list of disabled items and click Enable.

Please follow the instructions below:

1.Open PowerPoint 2003 and go to Help --> About Microsoft Office PowerPoint.



2. Dialogue box open. Click on Disabled Items.



3. Highlight Addin: flash spring pro 3 (fspro3.ppa), Enable button becomes live. Click on Enable and then restart PowerPoint.

Discounts up to 50% on desktop iSpring products are available for education establishments. Please view license details and contact us to get more info.

At present time iSpring can generate files for Flash format versions 7, 8, 9, 10. To view iSpring generated presentations you need minimum Flash Player 7 installed on your computer. You can specify Flash version in Publish -> Settings tab.

iSpring Pro, iSpring Presenter

A 64-bit version of iSpring Pro or iSpring Presenter can be installed, only if your computer is running a 64-bit version of Windows AND a 64-bit version of Microsoft Office 2010.

In all other cases you should install a 32-bit version of iSpring Pro oriSpringPresenter.

iSpring SDK

If your computer is running a 32-bit version of Windows, you can install 32-bit programs only.

You can install a 64-bit or 32-bit version of iSpring SDK, if your computer is running a 64-bit version of Windows.

iSpring QuizMaker

There is only a 32-bit version of iSpring QuizMaker, which can be installed both in 32-bit and 64-bit versions of Windows operating systems.

How do I know which version of Windows my computer is running?

To find out if your computer is running a 32-bit or 64-bit version of Windows in Windows 7 or Windows Vista, do the following:
1. Go to Control Panel > System and Security > System.
2. Under System, you can view the system type.



If your computer is running Windows XP, do the following:

1. Click Start.
2. Right-click My Computer, and then click Properties.

• If you don’t see "x64 Edition" listed, then you’re running the 32-bit version of Windows XP.
• If "x64 Edition" is listed under System, you’re running the 64-bit version of Windows XP.

How do I know which version of Office my computer is running?

The 64-bit version appeared only in Microsoft Office 2010. All older office programs are 32-bit versions.
Here is how the PowerPoint 2010 toolbar looks like:



If your PowerPoint looks the same, do the following:
1. Click the File tab.
2. Click Help.
3. Under the About section for your Office product, find the version.

Yes, it does. You can add video files through the PowerPoint toolbar. After conversion all external video files will be embedded into your Flash movie.

iSpring products are always available to download on iSpring web site. If you would like to get your software on CD, all you need to do is choose an option "Get it on CD!" on the purchase page:

To use the entire width of the screen, please, change the size of the slides in PowerPoint. Please note, it might impact the visual quality.

In PowerPoint 2000/XP/2003 you can do it by going to "File"-->"Page setup". There you may change the size of the slide. Try different combinations and find the one that will suit you the best. In PowerPoint 2007 go to "Design"-->"Page Setup"

You can do it easily with iSpring Pro. To create an animated Flash banner, please, follow the instructions below:

• Set appropriate presentation size in PowerPoint.
• Open the Publish window and select Banner skin from Player drop down menu.
• Go to Settings tab and set Flash movie size in pixels.
• Open Publish -> Settings and check the box next to Loop presentation;
• Open Publish -> Web Links to specify web links to your web site.
• When you customize settings click Publish button to finish the conversion.

You can view a detailed step-by-step demo on how to create Flash banner with iSpring.

To get your free upgrade to next minor iSpring Pro release, you can click the Update button on the iSpring toolbar or visit ispring upgrade page and enter your current registration number.
Click Check for upgrades button. Our system will notify you about available upgrade. Then follow the instructions on the page and the system will show you your new Registration Name and Serial Number, also these data will be sent to your email. You may read more about Upgrade Policy on iSpring web site.

To insert a Flash movie into your presentation, please click on the Insert Flash button on iSpring toolbar and you will see file open window. Select a Flash movie file that you would like to be inserted into your presentation and click Open.

It is important to make your presentation compact for web publishing. iSpring Pro Smart compression allows to optimizes images and photos in your presentation for best look and quality with minimum file size. You can also reduce the audio/video bit rates to decrease the total size of your presentation manually. To adjust compression settings go to Publish -> Media tab.

To upload your presentation on web, you need to have access to FTP account of the site where you wish to put your presentation. If you have iSpring Pro installed on your computer, please follow the instructions below:

1. Open your PowerPoint and click "Publish" button on iSpring toolbar
2. On the left side of "Publish" window choose "WEB/FTP"
3. Click "Edit Accounts" button, choose "New" to create new FTP account
4. Fill in all of the fields and click "Ok" button

Check the box next to "Generate HTML" (Publish --> General) and click "Publish" button.

After your presentation is published to FTP account, you will need to specify your Flash presentation in the source code of the web-page where your Flash movie will be shown by adding special peace of code. To get this piece of code Generate HTML function of iSpring Pro is used. That code will look as follows:

<object id="presentation" width="720" height="540" classid="clsid:d27cdb6e-ae6d-11cf-96b8-
444553540000" codebase="http://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
#version=8,0,0,0" align="middle">
<param name="allowScriptAccess" value="sameDomain" />
<param name="movie" value="MOVIE_NAME.swf" />
<param name="quality" value="high" />
<param name="bgcolor" value="#ffffff" />
<embed src="MOVIE_NAME.swf" quality="high" bgcolor="#ffffff" width="720" height="540" 
name="presentation" align="middle" allowScriptAccess="sameDomain" type="application/x-shockwave
-flash" pluginspage="http://www.macromedia.com/go/getflashplayer" />
</object>

Please note that the MOVIE_NAME.swf must be replaced by the name of your Flash presentation.

If you would like to have multiple movies available on the same page, publish these Flash movies to your computer first and then copy/paste tag content from each index.html file to the one you choose.

The banner at the bottom of generated Flash movie is a limitation of a trial version. To remove it you need to purchase iSpring product and register your copy. After registration the banner will be disabled.

Embedded audio and video files greatly increase presentation file size. iSpring Pro decreases the size dramatically converting it to Flash format by effective compression methods available in Flash technology. iSpring Pro lets you control compression level and thus the size of your presentation. The higher compression level, the less your Flash presentation file size. To manage compression, please, click "Publish" button on the iSpring toolbar and in "Media" tab choose image/audio/video compression. You can read more about compression on iSpring web site.

For our registered users we offer 50% discount on major upgrade. Please, contact our Support team in order to get it. Please let us remind you that you get all minor upgrades for free. To check for avaliable updates use Update button on the iSpring toolbar.

If you are entering your Registration Name and the License Key which you have received via e-mail after your order had been processed and you see an error message, please review the following points:

• Make sure that you are entering the Registration Name and Serial Number correctly. Please, copy and paste your registration data instead of typing it by hand.
• Confirm that you are using the appropriate version of iSping because the serial numbers for the latest versions may not fit the earlier versions of iSpring. Use Upgrade button from iSpring toolbar to get the latest versions of iSpring products.
• If you still have problems with iSpring activation, contact our support service: support@ispringsolutions.com

To decrease the Flash file size you can do the following:

• You can reduce the audio/video bit rates or the quality of images, go to Publish -> Media.
• You can also make lower Frame rate; go to Publish -> Settings and set the Flash Movie frame rate.

To specify the title of your presentation, please click Publish button on iSpring toolbar and fill in the Presentation title field in the Publish window opened. If you’d like to set titles for the separate slides click the Resources button on iSpring toolbar and fill Slide title fields.

If you see the error message similar to the set below:



please send us an e-mail with this error and the original PPT presentation which caused the issue. Contact our technical support service at support@ispringsolutions.com

Flash presentations start to play as soon as the first slide is loaded, so the users will not wait. If you have large presentation you can add Preloader and it will let your viewers see loading progress.

Yes, it is possible to do using COM API of iSpring SDK via Java-COM bridge. This method provides better flexibility (for example your application can receive notifications of the conversion progress). The example of Java-iSpring interaction via Java-COM bridge can be found in iSpring SDK documentation.

iSpring generated presentations use ActionScript 2. Flash player allows loading of AS2 Flash movie into AS3 Flash movie, however they will run in isolated environments - it is not possible to perform a function call from AS3 movie to AS2 movie and vice versa. Therefore ActionScript API of iSpring generated presentations is not accessible directly to Flex applications.

The only way to perform interaction between them is to use LocalConnection class. It allows interaction between 2 flash movies on one machine.

Currently iSpring generated presentations do not open LocalConnection, however it is possible to develop an SWF wrapper module in ActionScript 2 which will load generated presentation and interact with it via its ActionScript API. On the other hand this wrapper module will create a local connection and execute commands from Flex application. It will also notify the Flex application about playback events (slide changed, etc) via Local connection created by the Flex application.

In the future versions of iSpring SDK we plan to implement so-called "player core plugins", small SWF modules which are integrated into player core during presentation conversion which extend core functionality.

iSpring products are enhanced with additional facilities to support both left-to-right and right-to-left languages. PowerPoint handles international content perfectly, but at the same time Flash format has several limitations. The main issue causes right-to-left way of writing. You may learn more about right-to-left languages support implemented in iSpring.

Yes, it is possible. To create Flash presentation with looped playback, please click the Publish button on iSpring Pro toolbar, in the Publish window opened check Looped playback option.

It is very easy to do with PowerPoint and iSpring. On PowerPoint toolbar choose "Insert" tab, then "Shapes" or any other object you like, and then specify the hyperlink or any other external file for this button. To add hyperlink right click on the shape you chose, click "Hyperlink" and specify the relative path to the file you want. Relative path means that the path should not be full and should look like "my_video.swf". Now convert your presentation with iSpring. Clicking the button you created will launch another file during Flash presentation playback. Please, note that both generated Flash file and the external file you linked should be placed in the same folder.

Yes, there is a limitation caused by Flash technology and it only influences very large presentations. We tested conversion of different presentations including more than 500 slides and iSpring Pro showed quite stable results. Problems with conversion of large presentations might be caused by:

• insufficient resources of your PC since the conversion process requires high amount of RAM. To fix the problem, please, increase the virtual memory on your PC.
• the limitation on number of frames set for Flash format. Any Flash file can contain not more than 65536 objects. This limitation was set by the creators of Flash format and you may read more about it here.

Links in "References" do not work because of the web browser settings. In order to make your links work click on "Options" button in the upper right corner and choose "Allow pop-ups for…"

Video files inserted into the presentation can be in many different formats. To make a video file play there should be a special program called "codec" installed on your PC. Your video should be recoded from the source format to Flash in order to be in your Flash presentation. To create a video in Flash format iSpring uses FFMPEG library. iSpring usually supports .AVI, .MOV, .MPG, .MPEG, .ASF, .WMV video formats. So if your video doesn’t play, please, make sure that it is in one of the formats listed above, but if you still continue to have troubles use our feedback form to inform us about it. We highly appreciate your cooperation and our Support Team will be happy to help you.

iSpring currently supports audio files in .WAV, .MP3 and .WMA format.

iSpring Trial is fully functional iSpring Pro/Presenter, it supports all of the conversion features and produces the same quality Flash content. iSpring Trial works for 30 days and lets you evaluate all capabilities of iSpring products. The only difference is that Trial version adds iSpring banner at the bottom of each produced slide. This banner will be disabled after you purchase iSpring software.

Business License grants you the right to use iSpring Pro/Presenter on one office computer and one home PC or laptop for commercial purposes. Educational License makes iSpring Pro/Presenter available for educational use and non-profit scientific research only. Read more info about iSpring licensing here.

1. On the iSpring product tab, click the About button.
2. In the About window, you should see the product version and your license key (see the screenshot below).

After you make a purchase and your order is processed you usually receive an automatic registration e-mail with your Registration Name and License Key. To register your evaluation copy you need to do the following:

1. Install iSpring Pro/Presenter on your computer and start PowerPoint; if you already use iSpring trial version you can register that one.
2. Click the Activate button on iSpring toolbar;
3. Copy and paste your Registration Name and License Key into the appropriate fields and click Next.
4. Since version 4.1 iSpring requires activation. It takes a couple of minutes for a online activation. You can choose a manual activation in case you face some problems with Internet access from within PowerPoint. Please, note you can deactivate iSpring when uninstalling it. Read more about iSpring activation.

If you have specified background audio file(s) for entire presentation or for particular slides, but it doesn't appear in your Flash presentation, please make sure that:

• you have specified audio files of iSpring supported file formats: .wav, .wma and .mp3
• your PowerPoint presentation and embedded audio files are located on your local drive (not a network share) and avaliable for iSpring.

In most cases iSpring generates Flash files of much smaller size than original PowerPoint file. Also unlike PowerPoint Presentations that require preliminary download, Flash files created with iSpring Pro can start playing while being still downloaded - as soon as the first slide data are received. So iSpring makes your presentations Web-friendly and easily distributable.