After you have enabled the Questions and Responses feature, users will be able to send their questions about the course or the content items that are included in it.

How to ask a question on the course

  1. Open the course in the User Portal, select the Questions and Responses tab, and then click Type your question here.



  2. Select whether you want to set a question on the entire course or a particular module.



  3. After that, enter the question and click Post.



    Your question has been sent! The course instructor will see it in the Course Questions section in their account.

Notes:

  1. Any user who is enrolled in a course can respond to other users' questions or reply to their own questions.

  2. Even if a user has been removed, their questions and responses are kept and shown on the course page.

Notifications to Instructors and Learners

The course instructor will be notified of new messages from learners, and learners will receive a notification that the instructor has responded.

Notifications to the Course Instructor

If an employee asks a question about a course, the instructor receives an email notification.

In a discussion thread, the instructor does not receive a notification.

Notifications to the Author of the Question

The author of a question will be notified of every comment on their question. The authors receive an email notification, а message in the portal and a push notification on their smartphone.

If another user also answers the question, the author will be notified.