Account Owner, Account Administrators, and Department Administrators can send messages to Learners.
Learners can reply to messages but don't have permission to start a chat on their own. However, if there's an instructor assigned to a course, students can send them their questions.
Learners can send messages to an instructor and receive feedback from them.
To contact an instructor, go to the course page. Then, click the Contact instructor link.
Make sure that private messaging is enabled. If exchanging messages is switched off in the account, the instructor photo will still be visible with no option to contact.
The instructor will see a notification about a new message in the Messages section.
If the instructor has been unassigned from the content item, deactivated, or removed from the account, the chat with them will be kept. |