Starting from version 8.5, iSpring users can join the Customer Experience Improvement Program (CEIP). The CEIP is the ability for all iSpring users to contribute to the design and development of the products. It has been developed by our experts to gather information about what functions are useful and important to our users. The collected usage information helps us to improve iSpring product quality, and provide more compelling features and better usability.

You can start or stop participating at any time. Participation is absolutely voluntary and anonymous. We do not collect or share your personal information.

How do I participate?

To join the Customer Experience Improvement Program:

  1. Open your iSpring product.

  2. Click Options on the toolbar. If you're using QuizMaker, TalkMaster or Cam, click Options in the application menu.

  3. In the Customer Experience Improvement Program section, click the Customize button to enable statistics collection.


  4. Select Participate in the customer experience improvement program and then click ОK.


  5. In the Options window, you'll see that statistics collection is enabled.

How does it work?

After you join the program, the iSpring product will start collecting information about your interaction with the program. From time to time, the collected info will be sent to the iSpring product development team. Analyzing usage patterns will help us optimize iSpring products.

You are not required to do anything to send the information to iSpring. The collection of statistics will not in any way affect the performance of the iSpring product or your computer. If you're working without an Internet connection, the information will be sent when you get connected to the Internet. Sending usage reports has a minimal impact on your Internet connection.

What information is collected?

We collect non-personal information related to your interaction with the iSpring product:

  • Information about the system configuration (operating system version, monitor resolution, etc.)

  • PowerPoint version.

  • iSpring product feature usage (publishing, narration editor, audio and video recording, etc.)

Will I receive spam if I participate?

Program participants will not receive any e-mails or promotional mailings from iSpring related to the Customer Experience Improvement Program. We do not collect any personal information that can be used to market something to you or contact you.

 How do I stop participating in the program?

 If you decide not to participate in the quality improvement program, you need to:

  1. Open your iSpring product.

  2. Click Options on the toolbar. If you're using QuizMaker, TalkMaster or Cam, click Options in the application menu.

  3. In the Customer Experience Improvement Program section, click the Customize button to disnable statistics collection.



  4. Select Decline to participate in the customer experience improvement program and then click ОK.



  5. You will return to the Options window, where you will see that statistics collection is disabled.