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Users can send messages to experts and receive feedback from them.

  1. To contact an expert, click the Write an expert link. 



    Make sure that private messaging is enabled in the User Portal Settings

  2. On the Messages page, type your message for the expert and send it.



  3. The expert will see a notification about a new message in their account.




  1. If the expert is deleted from the content item, removed from the account, or deactivated, the correspondence history will also remain.

  2. If a question has been asked through the Questions and Answers tab, the expert will see a notification in their account.
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