{"id":19405,"date":"2020-05-29T17:41:30","date_gmt":"2020-05-29T13:41:30","guid":{"rendered":"https:\/\/www.ispringsolutions.com\/blog\/?p=19405"},"modified":"2026-03-06T20:00:21","modified_gmt":"2026-03-06T16:00:21","slug":"sgt-godoy-i-achieved-a-4-8-customer-satisfaction-rating-with-my-test-prep-courses-thanks-to-ispring-suite","status":"publish","type":"post","link":"https:\/\/www.ispringsolutions.com\/blog\/sgt-godoy-i-achieved-a-4-8-customer-satisfaction-rating-with-my-test-prep-courses-thanks-to-ispring-suite","title":{"rendered":"Sgt. Godoy: \u201cI achieved a 4.8 customer satisfaction rating with my test prep courses, thanks to iSpring Suite\u201d"},"content":{"rendered":"

SgtGodoy.com is an online provider of test preparation courses for entry-level exams for Law Enforcement Officers, TSA Agents, Border Patrol Agents, and Customs Officers. Enrollment for these test prep courses exceeds 7,000 users per year. <\/em><\/p>\n

The business has enjoyed a growth of 500% over the past 5 years based on Sgt. Godoy\u2019s focus on providing great content and superior customer satisfaction. A key reason for this success was upgrading to iSpring Suite for all tutorial and test development.<\/em><\/p>\n

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Sgt. George Godoy<\/p>\n<\/div>\n<\/div>\n

Background and Objectives<\/h2>\n

When I retired from law enforcement in 2007, I wanted to start a business that could help people pass the entry-level testing required to join law enforcement. The only resources available at that time were antiquated hard copy books based on decades-old testing approaches.<\/p>\n

Online students literally had to keep the piece of paper on their desk to record answers to a quiz. I decided to completely revamp the way training materials are presented and delivered.<\/p>\n

Being a small business, I had to compete with several large international companies that provide job certification training. Targeting their weaknesses, I made it a goal to provide the highest-quality, most attractive looking tutorials and quizzes, backed with personalized support.<\/p>\n

Over the past five years, based on the customer reviews that I collected, I have achieved that goal\u00a0\u2014 thanks in large part to iSpring Suite, which has been my primary authoring tool.<\/p>\n

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SgtGodoy.com test prep courses reviews on ShopperApproved<\/p>\n<\/div>\n<\/div>\n

Choosing a course authoring tool: Why iSpring?<\/h2>\n

When I started this business, I had experience with PowerPoint, web development, and marketing, but not with eLearning solutions. I experimented with tools like Blackboard, Articulate, etc. The primary reason I chose iSpring Suite<\/a> was because the tool was PowerPoint based<\/strong>. It provided the ease of use I was looking for.<\/p>\n

Because iSpring Suite is PowerPoint based, it provided me the ease of use I was looking for.<\/p><\/blockquote>\n

The second thing that was important to me was the variety of the question types that you can create and how easily you can create them.<\/strong><\/p>\n

Today, the total number of questions across all my quizzes is about 5,000 \u2014 probably 50 questions per quiz. It would have taken a long time to create all of this if it were not for the ease of use that iSpring Suite provides.<\/p>\n

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A Hotspot questions from one of the quizzes<\/p>\n<\/div>\n<\/div>\n

I have developed about 5,000 questions. It would have taken a long time to create all of this if it were not for the ease of use that iSpring Suite provides.<\/p><\/blockquote>\n

The third thing I like about iSpring is that the final product looks outstanding.<\/strong> Each of my courses consists of a variety of presentations or lessons, plus a variety of practice exams. And because I am putting my name on them, it\u2019s especially important to me that they work perfectly, are reliable and the user interface is good.<\/p>\n

The material comes out looking great, the quizzes are extremely high quality and very attractive.\u00a0<\/span><\/p><\/blockquote>\n

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Finally, one of the most impressive things about iSpring is the technical support team.<\/strong> It\u2019s hard to find good customer support nowadays with web-based products, but iSpring\u2019s customer support is excellent. I just love everybody who works on the customer support team.<\/p>\n

Developing courses with iSpring Suite<\/h2>\n

Being a one-person company, I do everything from course development in PowerPoint to publishing and promoting my courses online. When I started, one of the hardest things was figuring out the right workflow. Now, having developed about 40 courses, I\u2019ve come up with a solid authoring process.<\/p>\n

The first step is to get all the information together. There are many different types of police certification tests, and each one has its own requirements. I begin by researching all the requirements and writing an outline of the tutorial I\u2019m going to create. I also get lots of inspiration from gathering images to make the course more entertaining and effective.<\/p>\n

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Putting all the information together before creating a course<\/p>\n<\/div>\n<\/div>\n

Then, I write out a narration script and start developing a PowerPoint presentation slide by slide, adding animations and graphics. Once the presentation is ready, I record the narration and synchronize it with the slides using iSpring Suite. From initial research to publishing, a great tutorial takes me about 4 days to develop, depending on how much photo editing is required.<\/p>\n

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Recording audio narration with iSpring Narration Editor<\/p>\n<\/div>\n<\/div>\n

I also use iSpring\u2019s built-in QuizMaker to develop quizzes and assessments. Creating a quiz may take up to 16 hours, depending on the number of questions and images. Sometimes, I take questions from books, but in most cases I write questions and answer options from scratch. I also add detailed feedback messages to each question. I enjoy the fact that I can include diagrams and images in the answer explanations.<\/p>\n

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Using detailed feedback messages to reinforce learning<\/p>\n<\/div>\n<\/div>\n

A presentation and a quiz on a certain topic make up a module. Each course includes a number of modules on different topics, depending on what each course requires. For example, reading comprehension is a subject that is included in most of my courses.<\/p>\n

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Module structure<\/p>\n<\/div>\n<\/div>\n

Results Achieved<\/h2>\n

Over the past five years, I\u2019ve had about 30,000 people complete my courses \u2014 currently running about 7,000 students a year.<\/strong> My courses are designed for self-evaluation, so I do not typically track learners\u2019 results. The most important metrics of success to me is customer satisfaction.<\/p>\n

I collect customer reviews and ratings on ShopperApproved.com and my overall customer satisfaction rating there is 4.8<\/strong>. I guarantee a full refund to anybody who is unhappy with my courses. Still, over the last four years, my refund rate has been only 3%, which is terrific.<\/p>\n

Thanks to iSpring, I create beautiful interactive content that my learners find both effective and engaging. I receive many positive reviews about the quality of my courses:<\/p>\n

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