{"id":17674,"date":"2019-08-23T16:52:45","date_gmt":"2019-08-23T12:52:45","guid":{"rendered":"https:\/\/www.ispringsolutions.com\/blog\/?p=17674"},"modified":"2026-03-06T20:07:26","modified_gmt":"2026-03-06T16:07:26","slug":"acer-with-ispring-we-are-training-over-200-high-school-students-to-repair-chromebooks","status":"publish","type":"post","link":"https:\/\/www.ispringsolutions.com\/blog\/acer-with-ispring-we-are-training-over-200-high-school-students-to-repair-chromebooks","title":{"rendered":"Acer: \u201cWith iSpring, we are training over 200 high school students to repair Chromebooks\u201d"},"content":{"rendered":"
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Bekie Wesson, training coordinator with Acer Service<\/p>\n<\/div>\n<\/div>\n

27 high school students in Minnesota recently became certified Acer Chromebook Repair Techsperts (CRTs). Now these students can perform basic hardware repairs on an Acer Chromebook, such as replacing a battery, mainboard or LCD screen!\u00a0\u00a0<\/em><\/p>\n

Acer\u2019s new Student eLearning Repair Program is a big hit at more than 15 schools across the country. Almost 400 students, teachers and technicians have enrolled in the program since it was launched in the fall of 2018. Bekie Wesson, training coordinator with Acer Service, shared how they developed and deployed the program using iSpring.<\/em><\/p>\n

Chromebook Repair eLearning Program<\/h2>\n

Our training team is part of Acer Service, providing service and support for Acer products in North America, Canada and Latin America.<\/p>\n

Many schools purchase Acer Chromebooks for their students. After nine months of backpacks, lockers and school buses, hinges break, screens get cracked, and covers or USB ports can be damaged. At the end of the year, when students turn in their devices, schools can ship them to our Service Center in Temple Texas for repair.<\/p>\n

However, some schools are qualified as self-maintainers. This authorizes school technicians to repair their devices locally. In 2017, with thousands of Chromebooks and only a handful of technicians, one of these schools asked if we could help them train student teams to assist with basic hardware repairs. The school\u2019s technical staff provides valuable oversight to these qualified students who are gaining work experience using their new skills helping to maintain their fleet of Acer Chromebooks.<\/p>\n

That\u2019s how our Chromebook Repair eLearning program started.<\/p>\n

Today, this model-specific program is available on our iSpring LMS<\/a> portal for three different Chromebooks, with more models to come.<\/p>\n

How the Chromebook Repair Program works<\/h2>\n

To participate, a qualified school submits a list of students and staff to be enrolled in the program. We add these users to our iSpring LMS account. The LMS automatically sends login information to each user\u2019s email address, and they are ready to start.<\/p>\n

Our course consists of five chapters with over 30 individual lessons. Students explore the components of a Chromebook and watch instructional videos detailing how to replace components. They also learn about QA testing after components are replaced, as well as the importance of reconfiguring the hardware ID. Students must pass each quiz to continue to the next lesson. This self-paced course allows students to work at their own speed, replaying lessons and videos as needed.<\/p>\n

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Chromebook repair course intro<\/p>\n<\/div>\n<\/div>\n

Students earn points for each completed lesson. Throughout the course, they can check the LMS leaderboard in their account to see how they stack up against other learners.<\/p><\/blockquote>\n

Once all the lessons are completed, the learner schedules the final assessment, during which they perform an actual repair. While observing the student, a staff member completes the online checklist to verify whether or not the student demonstrates the steps in the proper sequence as taught in the course.<\/p>\n

The staff member documents the student\u2019s technical skills, beginning with opening the unit. From disconnecting cables and components to installing new components and finally reassembling the unit, the staff member can even provide feedback to the student at every single step.<\/p>\n

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The staff member documents the student\u2019s technical skills as they perform the repair.<\/p>\n<\/div>\n<\/div>\n

The final question asks the staff member to determine if the student successfully replaced the component.<\/p>\n

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With the final question, the staff member determines if the student successfully replaced the component.<\/p>\n<\/div>\n<\/div>\n

If the steps in the online assessment were followed correctly, the LMS issues a customized Chromebook Repair Techspert certificate to the student\u2019s account.<\/p>\n

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Acer Chromebook Repair Techspert certificate<\/p>\n<\/div>\n<\/div>\n

Developing the program content with iSpring<\/h2>\n

Our training team was responsible for instructional and visual design, content development, and deploying the program. However, to create a complete curriculum and then develop the content, we worked with subject matter experts from four departments:<\/p>\n