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image/svg+xml image/svg+xml image/svg+xmlimage/svg+xmlimage/svg+xml What's New in iSpring Learn LMS Subscription Plans in 2016What's New in iSpring Learn LMS Subscription Plans in 2016What's New in iSpring Learn LMS Subscription Plans in 2016What's New in iSpring Learn LMS Subscription Plans in 2016What's New in iSpring Learn LMS Subscription Plans in 2016What's New in iSpring Learn LMS Subscription Plans in 2016What's New in iSpring Learn LMS Subscription Plans in 2016What's New in iSpring Learn LMS Subscription Plans in 2016

Starting from April 1st, iSpring Learn LMS has a new pricing policy. The new subscription plans provide users with more flexible options and help them save money. Now, an unlimited number of users can be added to the account, and only learners who actually access courses are billed rather than all users registered in the LMS.

Before April 1st, subscription plans were calculated depending on the number of users registered in the account. Our customers often claimed that not all 100% of their users actually took courses from the portal. That’s why we’ve decided to make the iSpring Learn pricing policy more efficient.

How to save money on inactive users

Now, iSpring Learn has prepaid pricing plans for 50, 100, and 250 users. With these new plans, the account owner can invite and register an unlimited number of students and pay only for active* users, according to the plan.

*A user is considered active if s/he has logged in at least once during a month.

This user will be regarded as active during the whole billing period, even if the account owner deactivates or deletes him/her. Deactivated users cannot log into their accounts.

For example, if the number of active users who log into the system every month doesn’t exceed 250, the account owner can choose a pricing plan for 250 users so s/he won’t have to pay extra.

You can register as many users as you need. If you have 500 employees, but only 250 of them have to take courses this month, you can register all 500 users in your account, but pay only for the 250 who have really logged into the system. It’s convenient when you need to train different groups of users each month; you don’t have to delete a group of users to register another one.

Once the number of active users reaches the limit, no more learners will be allowed to log in and take course assignments.

The account owner and all administrators are added to the list of users by default, and the account owner is included in the subscription price. For example, if a plan for 250 users is purchased, the actual number of learners who can log into their accounts and take courses is 249.

The billing period renews every month on the date of the iSpring Learn account registration. For example, if the account was created on May 10, 2015, the number of active users who logged into the system will reset on the 10th day of each consecutive month. If the number of users who log in during the billing period month reaches the limit, the system will notify the account owner and suggest upgrading the subscription plan. If you wish to extend your iSpring Learn subscription plan, simply contact us.

When self-registration is enabled

If self-registration is enabled and the number of active users reaches the limit, new learners will be able to sign up in the system, but will not have access to course assignments. The account owner will receive an email notification that new users have registered in the system but aren’t able to view materials. To let them take your courses, contact us, and your personal manager will help you to upgrade your subscription plan. The data about self-registered users who tried to log into their accounts will be saved, so it will be possible to continue working with these learners in the future.

How to track the number of active users

If you’re an iSpring Learn account owner, you can track the number of active users. To do this, click the Billing tab on the Settings page in your iSpring Learn portal. On this tab, you will find the number of active users who logged into the system during the current billing period and the maximum number of active users on your subscription plan.

Billing tab on the iSpring Learn settings page

On the People page, account administrators can track the last time users logged into their accounts in the Last Login column on the Users tab.

If the number of active users approaches the limit, you may need to upgrade your subscription plan. Contact us to let more users take your courses and quizzes.

6 comments on “iSpring Learn LMS: Only Active Users Are Billed

  • Product looks great, but pricing is way too high…forcing people to seek other options.

  • Hi, thank you much for posting here. The thing is, we don’t ask for any extra money for updates and support. Both expert technical support and product upgrades are included with an iSpring Learn subscription. Usually, we release at least 5 major upgrades a year, as well as a lot of minor improvements. If the subscription price doesn’t fit you well, you’re welcome to shoot us an email at customer.care@ispringsolutions.com and discuss special conditions with our customer care manager. Have a great day!

  • What happens if you go over the number of active users in a month, you want to allow them all to access the course, but it is likely to be only for a month. You don’t want to increase your subscription for a year, just a month only. Is this possible?

  • I have worked with many LMS’s during the past 20 years; including my tech team building our own for my online school. Personally, I find iSpring Learn to be very economical. I think if a potential user will compare the pricing of other platforms they will be pleasantly surprised.

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