Case Analysis

If you have faced difficult issues with iSpring software that require thorough research of the specialist to be resolved, take advantage of the Case Analysis Service.

Highly-professional iSpring Support Engineers will closely investigate your project and define what exactly is causing the issue you have faced. For especially complex issues, developers and quality assurance engineers will be involved in working out a resolution.

iSpring Case Analysis Service ensures prompt and professional solution for
projects that were not converted properly due to their complexity.

$99.00

* * Priority Support members: (-20%) $79.00

After purchasing Case Analysis Service you will be contacted by iSpring Support engineer for the details of the issue within one business day.

Another way to submit your case after purchasing the Service:

• Log in to your iSpring Account
• Identify yourself by the Case Analysis order number
• Provide the detailed description of the issue
• Attach files, required for researching the issue

iSpring guarantees the full confidentiality of the files you provide. They will be used for research purposes only.

Please take into consideration that case research process will be initiated within one business day, but may take longer to be completed. As soon as reliable and quality solution is worked out, iSpring Support engineers will provide problem description, possible resolution or workaround, recommendations or bug fix.

The Case Analysis fee is refunded if the issue is related to iSpring bug. Please note that it is up to iSpring expert to determine upon if the issue was connected with iSpring bug. iSpring Support Team ensures close investigation of every submitted case. We can’t guarantee that every issue will be resolved. The fee is also refunded in this case. If the issue wasn’t caused by iSpring bug, but by operating system peculiarities or user error, the Case Analysis fee is not be refunded.