iSpring Online
Knowledge Base
Frequently Asked Questions
Search results in FAQs
General
Purchase and Discounts
- How can I buy an iSpring Online subscription?
- For how long does my subscription last?
- What plan should I go for?
- Can I switch between plans after I've signed up for one?
- Does iSpring Online include license for iSpring desktop products?
- How much would I have to pay if the number of Private Viewers/Content Items is different from what I see in your subscription plans?
- What types of payment do you accept?
Content
- What types of content are supported?
- How do I upload my content to iSpring Online?
- Are there any size limitation for the files I upload?
- Does iSpring Online support SCORM content?
- Does iSpring Online support AICC content?
- Is it possible to reference documents in .PDF, .DOC, .XLS?
- Is it possible to refer to one content item from another?
Users and Permissions
- What access levels are available for different users?
- Who are Public Viewers and Private Viewers and what is the difference between them?
- I have different students every semester. Can I add and delete their accounts as my private viewers?
- Is it possible to give access to content to all my users but keep the content private?
- Is Self-Registration Available?
Customization
- What name will my portal have?
- How can I customize my iSpring Online portal?
- Can I white label my iSpring Online portal or put my branding instead?
- Is it possible to customize user interface pages (colors, etc.)?
- Can I use my domain name with iSpring Online?
- Can I customize the fields, specified in user’s profile?
- Is iSpring Online available in more languages or only in English?
Help Docs
Search results in Help Docs
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Sign Up
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Publish Content
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Content Management
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Settings
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Reports
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User Portal
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Manage Users
iSpring Online users who are assigned to the Publishers or Administrators groups, may add and remove users, modify information about users, and may assign them to groups (see User roles and permissions ). They can also create new groups and remove them.
Note: Administrators can add any types of users, while Publishers can add only Private Users.
To manage users, click the Users tab.
Users are listed in a three-column table:
- Name: this column shows users email or name and email of a user
- Groups: this column lists groups, which a given user is assigned to
- Phone: this column may include phone numbers of a user (office/home and cell)
Navigation
There is a navigation bar under the user list to browse it by pages (refer to Navigation for details).
Note: if the list of users fits one page, the navigation bar remains hidden.
Sorting
The list of users can be sorted by any of the three columns: Name,Groups, or Phone (refer to Sorting for details).
Search and Filter
There are two controls above the users list:
- A text field to filter users by name
- A combo box to filter users by group
To find a certain user, type the first letters of their name or email in the text field with a magnifying glass icon (refer to Search and Filter for details).
To browse users assigned to a certain group, select it in the drop-down menu Filter by Group. To reset the filter by groups, select All Groups in the drop-down menu.
Note: you can also filter users by group, if you click a group name in the Groups column.
Edit User
To edit information about a user, click their name or the Edit User link directly under the name (refer to Edit User for details).
Reports
To generate an activity report on a given user, click the View the activity report link under the user name.
Add Users
Click the Add New Users link on the Users tab in the right part of the screen above the list of users. A new window will open, where you can choose one of two ways to add new users.
- Add users by email
- Import users from a CSV file
In the first case all you do is fill in the online form. It will do, if you have only one or several users to add. The second method comes in handy, when you have to add lots of users. In this case new users are imported into the system from a file.
Add Users by email
To add users by email, please follow the instructions below:
- Select the Add by email tab in the upper part of the Add New Users dialog.
- Type one or several emails separated with commas in the E-mail addresses field.
- If you want to assign the new users to one or several groups, select these groups in the Add users to these groups list. When you assign groups, you may use the filter. You can also create a new group right in this dialog by clicking the Add New Group link in the bottom part of the screen.
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Choose one of two ways to specify passwords in the corresponding part of the dialog:
- Select Generate a random password for each user.
- To specify a password manually, select Specify the password and enter password in the corresponding text field.
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To send login information to users, select the Email each user with their login information checkbox.
Note: you cannot disable this option, if you have chosen to generate random passwords.
- If you enabled the option to email each user, you can edit the body of this email in the Invitation message field. To preview the email, click the Preview message link.
- Click the Submit button.
Once you click the Submit button, you will be redirected back to "Manage Users" page and see a notification that new users have been added.
Import Users from CSV file
To import users from a file, please follow the instructions below:
- Select the Import from file tab in the upper part of the Add New Users dialog.
- Download the import template file by clicking the template.csv link.
- Fill necessary information in the template. Be sure to preserve the structure of this file.
- Upload the template with your data. Click the Browse button and select your file in the Upload file field.
- Click the Submit button.
Once you click the Submit. button, you will get back to "Manage Users" page and see a notification that new users have been added.
Edit User
To edit user information, click a user name (email) or
Edit User link under a user name on the Users tab.
You can change user's name and email in the corresponding text fields.
To edit additional user information, fill in the corresponding text fields: Country, Postal Code, City, State, Cell, Phone, Fax.
Groups assignment
Checked groups in the Member of these groups list show current assignments of the user. You may add a given user to other groups by selecting corresponding checkboxes or remove this user from groups by deselecting them.
You may also create new groups in the same window, just:
- Click the
Add New Group.
- Type a name for the new group in the text field that will appear below.
- Click the Add button.
Once you click the Add button, the new group will be added and you will see a corresponding notification.
To keep the changes you've made, click the Save button. "Manage Users" page will open, user information will be saved, and you'll see a corresponding notification.
Delete User
To delete a user
- On the "Edit User" page, click
Delete User. - Click OK in the popup dialog to confirm the deletion.
You will be redirected to the "Manage Users" page, the user will be deleted, and you will see a corresponding notification.
Note: a user with the Owner rights cannot be deleted, so there will be no "Delete User" link on the "Edit User page with such a user.
Change User's password
To change user's password, please follow the instructions below:
- Click the
Change Password link. - Type a new password in the appeared text field. A password must contain at least four characters. You can see what you type by selecting the Show characters checkbox.
- Click the Save button.
You will see a notification that the password has been changed. Since that time the user must use the new password to log into the system.
View report
To see a report about user's activity, click the
View the activity report link.
iSpring Online Video Tutorials
These tutorials don't yet reflect some new functionality introduced in the new iSpring Online 1.5, all the information they cover is valid. The tutorials describing new features will follow shortly.
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Content Management
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Customize Your Account
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Populate Your Account